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can't get into my email inbox. a message pops up, your xfinity connect session has timed out due to inactivity. comcast says it is firefox issue. I have a mac.

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can't get into my email inbox. a message pops up, your xfinity connect session has timed out due to inactivity. comcast says it is firefox issue. I have a mac.

can't get into my email inbox. a message pops up, says your xfinity connect session has timed out due to inactivity. comcast says it is a firefox issue. I have a mac.

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Site Moderator

Re: can't get into my email inbox. a message pops up, your xfinity connect session has timed out due to inactivity. comcast says it is firefox issue. I have a mac.

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
2 REPLIES
Site Moderator

Re: can't get into my email inbox. a message pops up, your xfinity connect session has timed out due to inactivity. comcast says it is firefox issue. I have a mac.

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
New User

Re: can't get into my email inbox. a message pops up, your xfinity connect session has timed out due to inactivity. comcast says it is firefox issue. I have a mac.

thank you!