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can not respond to emails

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New User

can not respond to emails

i can not respond to emails. I click on reply and it displays my email address, not the person that sent me the message. My cursor does not work either when I click on reply. It freezes up. However, when I go to my Yahoo email to respond to the message it works just fine. I have been using Firefox for some time now and this is the first time I have had an issue.

2 REPLIES
Support Forum Moderator

Re: can not respond to emails

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, see this forum for support. https://support.mozillamessaging.com/.../home
or this one
http://forums.mozillazine.org/viewforum.php?f=39

Site Moderator

Re: can not respond to emails

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox 14.0.1 version that you currently run is no longer supported with security updates