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can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

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New User

can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

I can no longer access Hotmail via Firefox. Get pop up message "Default.aspx from http;//sn114s.snt114mail.live.com.

Running Win Xp service pk 3 Firefox v 4.0.1

25 REPLIES
SUMO Contributor

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Is the page that pops up blank or does it have more information?

If it's blank, try Ctrl+r or Ctrl+Shift+r to reload it and see whether it loads correctly the second time.

If there is more information (e.g., an error message), what does it say?

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

I get a popup box with the message inside. See attached.........

2011-06-19-16-00-33-0d60de.jpg
SUMO Contributor

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Oh, I see. Normally, Firefox opens .aspx files as web pages, because the server instructs Firefox that they are ordinary HTML pages. Obviously something is going wrong here, but I'm not sure whether it is something in Firefox or something up at Microsoft.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

Tools > Options > Advanced > Network > Offline Storage: "Clear Now"

2. Delete your live.com cookies

right-click this page, choose View Page Info > Security > "View Cookies"

At the top of the box, change mozilla.com to live.com

Then you can remove your live.com cookies and try the site again.

Any luck?

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

there are no sites or cookies to clear.

Dont have the problem if access hotmail via Internet explorer but HATE to have to use IE..

2011-06-20-07-53-51-68657e.jpg
SUMO Contributor

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Next is to try Firefox's Safe Mode. If that works, then an add-on probably is causing the problem.

I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does Hotmail work there?

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

I rebook-marked Hotmail and the problem went away.

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Did manage to eliminate all cookies, not the way you described, but found them and deleted them., rebooted..............................opened Firefox and opened Hotmail with NO PROBLEM!!

Thank you so much for your help!!!!!!!

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Didn't fix problem I only have this problem with one e-mail address My other e-mail addresses work fine

New User

Re: can no longer acccess Hotmail via Firefox. Get "Default.aspx" message from http;//sn114s.snt114mail.live.com

Still have problem in safe mode