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automatic update not working in windows 8

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New User

automatic update not working in windows 8

Since I upgraded to Windows 8 (and almost immediately installed Firefox), Firefox has not auto-updated as it is supposed to. When I see that a new version is out and I check my version, it says that there is a new version available at your site (either mozilla.org or firefox.com, I can't remember) and then I have to manually update.

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New User

Re: automatic update not working in windows 8

I think it has to do with administrator permissions. I opened Firefox as an administrator, entered my credentials, and it updated as expected.

Instead of having to close/reopen as an administrator, is there a way to configure Firefox to request elevation (like other programs do when updating)?

Full disclosure, I did not try the other solutions, but opening as administrator seems to do trick.

Thanks for the feedback.

13 REPLIES
SUMO Contributor

Re: automatic update not working in windows 8

What setting do you have here:

orange Firefox button or classic Tools menu > Options > Advanced > Update

By the way, there usually is a pause a day or two after a new release to monitor for major problems before notifying all browsers that an update is available.

New User

Re: automatic update not working in windows 8

I have the orange Firefox button.

Yeah, although I like to get the latest version, I've noticed a delay on my other computers. I gave my Windows 8 computer a solid week or two with 18.0.2 and it still said I needed to update manually from the website.

Also, I check update status by: orange firefox button > help > about firefox

SUMO Contributor

Re: automatic update not working in windows 8

I just read that due to a high number of crashes in the past 24 hours, Firefox 19 is not recommended for Windows 8 users at this time. It's good to hear that not everyone is affected by whatever the problem is.

Site Moderator

Re: automatic update not working in windows 8

It is a problem with some AMD Radeon graphic display cards.
If you have such a card and use Windows 8 then it is best not to update.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

New User

Re: automatic update not working in windows 8

On my both computers (Windows 7, Window 8), the automatic update does not work at all, although it is activated. All I get in the Firefox info box is that an update is available, with a link that I have to follow to download the installation file and install it manually. No difference even if I wait for weeks. The problem persists since version 3.6.16 (the last update in the chronicle). Note that the automatic update performs well in the Windows XP mode of my Windows 7 system !

2013-08-13-03-26-20-8a3f4c.png 2013-08-13-03-27-56-e7425b.png
SUMO Contributor

Re: automatic update not working in windows 8

Hello Dubas, any luck if you reset the Software Update feature by closing your Mozilla application and deleting the "updates" folder and the two files "active-update.xml" and "updates.xml" ?

see for more info : Software Update not working properly

see also, Show hidden files and folders - Windows


thank you

New User

Re: automatic update not working in windows 8

I think it has to do with administrator permissions. I opened Firefox as an administrator, entered my credentials, and it updated as expected.

Instead of having to close/reopen as an administrator, is there a way to configure Firefox to request elevation (like other programs do when updating)?

Full disclosure, I did not try the other solutions, but opening as administrator seems to do trick.

Thanks for the feedback.

Site Moderator

Re: automatic update not working in windows 8

Do you have the Mozilla maintenance service installed?

That program should ask for elevated permission one and download and install updates in the background.

  • maintenanceservice.exe
  • maintenanceservice_installer.exe
New User

Re: automatic update not working in windows 8

Meanwhile I updated Firefox manually to 23. But I have the same update problem with Thunderbird and deleting all Firefox and Thunderbird updates folders, active-update.xml and updates.xml (from all users' profiles) unfortunately did not help.