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all suggestions for removal of avira/ask browser failed it is inbedded firefox and internet explorer what now

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New User

all suggestions for removal of avira/ask browser failed it is inbedded firefox and internet explorer what now

every time I try to open Firefox or Internet Explorer avira powered by ask opens over riding defaults

1 ACCEPTED SOLUTION

Accepted Solutions
Expert User

Re: all suggestions for removal of avira/ask browser failed it is inbedded firefox and internet explorer what now

Hi,

You can try updating Firefox and check: https://www.mozilla.org/en-US/firefox/new/

Updating Howto

If the problem persists you can then reset Firefox and start afresh.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

2 REPLIES
Expert User

Re: all suggestions for removal of avira/ask browser failed it is inbedded firefox and internet explorer what now

Hi,

You can try updating Firefox and check: https://www.mozilla.org/en-US/firefox/new/

Updating Howto

If the problem persists you can then reset Firefox and start afresh.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: all suggestions for removal of avira/ask browser failed it is inbedded firefox and internet explorer what now

thanks for the help did the reset to make sure installed latest version thanks again bingbrett