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after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

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New Contributor

after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

It did update Active X but won't let me install flashplayer even after I suspended firewall and anti virus. It says the following http://gatadobe.com/flashplayer/completion/aih/?exitcode=-1

Then the icon disappears from my desktop.

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Accepted Solutions
Shooting Star Contributor

Re: after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

  • only the most popular/used Plugins are known by this page
  • page will detect only installed, enabled Plugins

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.


NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

4 REPLIES
Shooting Star Contributor

Re: after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

  • only the most popular/used Plugins are known by this page
  • page will detect only installed, enabled Plugins

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.


NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

New Contributor

Re: after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

I already had updated flashplayer in IE with no problem.

Firefox had just updated to 12. This is when my problems began after I checked my plug-ins in mozilla. I clicked on the update now for flashplayer. After many, many attempts and getting "can't find application" (http://getadobe.com/flashplayer/completion/aih/?exitcode=-1) after it tried to install, I checked my plug-ins and it was gone and also gone in my control panel. It still will not let me install it for Firefox.

New Contributor

Re: after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

I decided to try the link on your note at the bottom:

NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):

   http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_...
   or you can click here for a direct link --> http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe   IT WORKED!!!

Thank you!!!

Shooting Star Contributor

Re: after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

Happy that I was able to help you.

To help other users find solutions, please return and sign-in to the forum with your user name and password:

  • click on "Solved It" next to my reply ABOVE
  • DO NOT click "Solved It" next to this reply

Thanks