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after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

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Grand Master

after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

After updating firefx, get "your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Tried suggesting of deleting the 'updates' folder, but that did not fix the problem.

This happened

Every time Firefox opened

after update to latest version.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; MS-RTC LM 8)

16 REPLIES
Support Forum Moderator

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

In your Program Files folder, navigate to the Mozilla Firefox folder, the "Update" folder. If there is a folder in it called \0\ or \1\, delete it.

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

Could not find an 'update' or 'upgrade' folder anywhere under \program files\mozilla firefox\.

Found one under user profile. Deleting that did not fix it.

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

I do see lots of files with .moz-delete and .moz-upgrade in \mozilla firefox\.

Support Forum Moderator

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

I'm not sure where the cause of the problem is. Try uninstalling Firefox through the Windows control panel. Then reboot your computer. Then delete the C:\Program Files\Mozilla Firefox\ folder. Then try installing the latest version.

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

un-install / re-install solved the 'reboot' issue, but then left me with a situation that when Firefox starts all i see is a small window that contains just a bit of text along the lines of :

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

Looks like the forum won't let me include the exact text of the error message so half my previous post got lost. Text in the window (minus the left/right brackets).

window id="mainWindow"

safe made resulted in something like :

safemode id="safemodedialog"

(sorry, don't have exact text, FF un-installed on the PC in question)

Support Forum Moderator

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Use the Profile Manager to create and remove Firefox profiles

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

I seem to have the same problem - but on the way to downloading the update there were a couple of strange experiences which made me wonder whether this update was corrupted or in the worst case hacked. Lucky I have the Welsh (/cy) version of Firefox as a separate installation - Mozilla/5.0 (Windows; U; Windows NT 5.1; cy; rv:1.9.2) Gecko/20100115 Firefox/3.6 - the standard (/en) version is completely stuffed after "upgrading" to 3.6.8 - all I can get is [popup box] Setup / ! \ Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now? [Yes] [No] /popup

Contextual info - in reverse order - Just in case it's relevant. I downloaded the upgrade by going to the mozilla site and using "save link as...", and then executing the saved Firefox Setup 3.6.8.exe (8,399,936 bytes). The "Do you want to reboot now?" prompt appeared but I put this off, wishing to check my mail inbox before closing down for the night (did I respond to it before shutting down? Can't honestly remember).

Before this, I had tried just clicking on the link on the Firefox upgrade prompt page which had appeared by magic in a new tab - but I aborted this when I noticed in the status line that the browser seemed to be contacting http://[some short url].jp

Before this I had followed the "see all changes in this version/ update" link and found one change listed. _Much_ earlier I had found that following that link retrieved _no_ changes, and had submitted a note querying whether this was a null update(!).

Config info OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 1 Build 2600 System Name RHIANNON System Manufacturer HP Pavilion 061 System Model DQ072A-ABU a309.uk System Type X86-based PC Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2400 Mhz Locale United Kingdom Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)" Time Zone GMT Daylight Time Total Physical Memory 256.00 MB Available Physical Memory 46.77 MB Total Virtual Memory 853.46 MB Available Virtual Memory 384.19 MB Page File Space 605.98 MB Page File C:\pagefile.sys

Grand Master

Re: after upgrade get "firefox your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now". Reboot does not fix the problem.

Aha - had a look at the install log, and found the following about half way along - what next??

(...)


DLL Registration


 ** ERROR Registering: C:\Program Files\Mozilla Firefox\AccessibleMarshal.dll **

Installing Localized Files (...)