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after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

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New Contributor

after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

After automatic update to firefox 12 some pages do not display correctly. As an example my Scottrade login page has no login button. My CNN money page has text along the left side of the page but very little graphics. Suggests some graphics setting has been changed? Need experts help. Thanks, Fred

12 REPLIES
Master Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

eload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Senior Contributor
Senior Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

Do you have a screenshot?

Can you try the steps at Websites look wrong or appear differently than they should?

New Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

Reloaded web pages with shift held while hitting reload and this solved the problem. Thanks for your help Cww.

New Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

It appears that I will have to keep holding shift and refresh for some web pages. Can you tell me how to make a permanent fix? The display is fine once you hold shift down and refresh. Would like to avoid having to do this each day. Thanks Fred

Regular Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

it seems that upgrading to firefox 12 has many problem. Most of the people have problem after upgrading firefox 12. Most of the time the upgrade from firefox 11 to 12 not successful. so the problem has occurred. I recommend u to download Firefox 12 from mozilla.org and install it. It is the easiest way to solve ur problem. There are many other ways to solve the problem. but the easiest way is this

Regular Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

@Swarnava u have to see what operating system he using. U have to reply solve according to his operating system.he is using windows. so u have to give solve according to windows not others. Ur reply of this question seems very much complicated because u give the solve for all operating system. So most of the people can't understand ur reply. I hope u wouldn't mind of my reply. Thanks

Senior Contributor
Senior Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

I think either the site is using the Firefox cache incorrectly or you have something else that's corrupting your cache. We've seen this problem before where some object in the cache (with CNN Money, it seems to be the style sheet) gets caught by an antivirus program or messed up by an add-on and now that cache item won't stay.

I'd try disabling add-ons from Tools > Add-ons and also clearing the cache completely (Tools > Clear Private Data, select only cache and click Clear now)

This doesn't sound like the kind of problem that re-installing from mozilla.org will fix, honestly, since the site loads ok when you bypass the cache (holding shift on reloads).

New Contributor

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

I had a similar problem (under Win 7 Pro) that seems partly due to FF not handling pages that it remembers that I usually view zoomed-in 1 or 2 steps (view/zoom/zoom in, or CTRL_+).

If I reset the zoom (view/zoom/reset, or CTRL_0 [zero]), then usually most of the missing text reappears, but not always.

For example, please see the attached screenshot from a Mozilla site page, which shows 2 empty bullet items with their content missing. (I'd highlighted the navigation line before taking the screenshot, so that part is OK.)

There are probably other places where this info should be posted, but I've wasted too much time already trying to Google needles in the haystack. Hope this helps save at least a few people a few hours.

I think the FF release cycle really needs to be stretched out a couple of extra weeks to do much better testing!! I love FF and its huge recent improvements for supporting many windows with many dozens of open tabs without more-or-less dying, but I hate the time wasted dealing with repeated random breakage of previously working things.

2012-05-13-11-35-36-9d7878.png
Site Moderator

Re: after the update to firefox 12 some pages do not display correctly. for example my scottrade login page has no button to login.

Looks like you have a white text color (I see it in the title bar as well).
You can verify that by using the mouse to select the text or select all via Ctrl+A.

You can check the default colors:

  • Tools > Options > Content : Fonts & Colors > Colors
  • [X] "Allow pages to choose their own colors, instead of my selections above"

Did you ever install a persona (Tools > Add-ons > Appearance/Themes)?

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See also:


Did you make changes in the Windows appearing settings or have a Windows theme that sets the color to white?