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added add-on, malware came with it, ads all over facebook, can't view my add-ons to remove it

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added add-on, malware came with it, ads all over facebook, can't view my add-ons to remove it

yesterday i added DoNotTrackPlus to my add-ons. along with it came malware: Coupon Companion. it has blasted my facebook accounts with ads. i tried to remove it from add-ons but am unable to see my add-ons to do that. i ran malware removal tools. it is still here. can you please help me. desperate. thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: added add-on, malware came with it, ads all over facebook, can't view my add-ons to remove it

Scan for Malware

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

2 REPLIES
Site Moderator

Re: added add-on, malware came with it, ads all over facebook, can't view my add-ons to remove it

Scan for Malware

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Re: added add-on, malware came with it, ads all over facebook, can't view my add-ons to remove it

oh, dear tylerdowner: i seriously have mad adoration for you. all worked to perfection. happiness abounds. yay! much thanks. happy days.