cancel
Showing results for 
Search instead for 
Did you mean: 

Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

Highlighted
New User

Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

One moment I was able to use Firefox just fine and the next, I'm getting a pop up message:

Title: Missing Profile: Message: Your Firefox profile cannot be loaded. it may be missing or inaccessible.

I cannot open firefox at all and I'm at a loss of what to do. I can't even troubleshoot firefox because firefox is trying to open but it can't.

What I believe happened was that firefox was in the middle of updating/trying to open in safe mode and somehow got interrupted. I have been looking around online trying to find a solution and so far I've been coming up short and any help would be appreciated!

I have Windows 7.

Thanks!

Tags (2)
5 REPLIES
Expert User

Re: Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

Try to delete the profiles.ini file to force Firefox to create a new default profile.

http://kb.mozillazine.org/Profiles.ini_file

http://kb.mozillazine.org/Profile_folder_-_Firefox

New User

Re: Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

I'm going to assume I don't have one because I haven't been able to find it.

Mozilla Support Contributor

Re: Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

Hello, press Windows key+R to open the Run box, and then type:

%APPDATA%\Mozilla\Firefox

then click OK to open the file, the profile.ini file is a plain-text file, after you delete the file (as amitshree correct said above) then see :

Recovering important data from an old profile

Transferring data to a new profile - Firefox


thank you

New User

Re: Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

Yo!

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

^^^ right there my ninjas. Whoever posted this, it worked fast, easy, quick no worries.

Cheers,

Dave

Site Moderator

Re: Your Firefox profile cannot be loaded. It may be missing or inaccessible... Help!?

Note deleting profiles..ini forces Firefox to create a new profile.

The profile manager gives you better control over what happens. The profile manager actually works by modifying the profiles.ini file.

The profiles.ini file may be edited directly but I would strongly advise against that unless you know exactly what you are doing because you could break Firefox.