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Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

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New Contributor

Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

Yesterday, Firefox automatically updated to 19.0, which as I have read has compatibility issues with Windows 8. Now, every time I open a new tab, Firefox crashes. I have already changed the settings so that I can choose to update or not, but that of course does not uninstall the most recent update. I tried the links provided in other threads with a supposed download for Firefox 18.02, but these did not load. I do not have a backup. Is there another way to uninstall the update/reinstall Firefox 18.02?

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Site Moderator

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

7 REPLIES
Site Moderator

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

Report ID Date Submitted

bp-0c6e9e1d-9a19-4763-a74c-38a9c2130222 2/22/20139:40 AM


bp-fa7b00d3-ca00-4288-b4c5-911392130222 2/22/20139:17 AM


bp-78e4c2cf-d394-406b-8977-06e9d2130222 2/22/20139:17 AM


bp-9034eaf2-d0bc-4e96-bf12-d70e62130222 2/22/20139:17 AM


bp-cac64416-6b06-4b3a-bac9-8a6a62130222 2/22/20139:09 AM


bp-df5eddb2-bd09-48eb-a93e-3b34c2130222 2/22/20139:07 AM


bp-f683b2fc-a42c-4e76-8034-39e312130222 2/22/20139:06 AM


bp-fff02ab0-64eb-46d5-a555-dc7dc2130222 2/21/201310:30 PM


bp-75b087b9-1279-4a90-8ba3-b78142130222 2/21/20139:21 PM

Site Moderator

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

Ok, this is a bug with your graphics card, Does disabling Hardware acceleration help? Turning off hardware acceleration

New Contributor

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

Perfect fix - thank you!

New Contributor

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

The fix worked for at least an hour. I'm not sure if it was coincidence or not. When I tried it again this afternoon though, the same thing started happening. Crash report IDs listed below:

bp-14b91915-7874-4091-893a-e29e62130222 2/22/20134:32 PM

bp-432e0197-85ab-4cc9-9908-62d1d2130222 2/22/20134:32 PM

bp-d5d5ffdb-6b30-4ddc-8e6c-2c4202130222 2/22/20134:26 PM

Site Moderator

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

New Contributor

Re: Yesterday, Firefox installed an update & now it keeps crashing repeatedly.

Thanks for the link!