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XML Parsing Error

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New Contributor

XML Parsing Error

XML Parsing Error: unexpected parser state Location: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.ja!/chrome/toolkit/content/global/netError.xhtml

Line Number 315, Column 58:
&netInterrupt.longDesc;

^


any help with this?

3 REPLIES
Expert Contributor

Re: XML Parsing Error

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New Contributor

Re: XML Parsing Error

Same but slightly different message: XML Parsing Error: unexpected parser state Location: jar:file:///D:/Program%20Files/Mozilla%20Firefox/omni.ja!/chrome/toolkit/content/global/netError.xhtml

Line Number 312, Column 50:
&netReset.longDesc;
Site Moderator

Re: XML Parsing Error

Which Firefox locale are you using?

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.