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Windows 8, 64-bit, Flash 11.3, pages not loading properly?

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Windows 8, 64-bit, Flash 11.3, pages not loading properly?

I've just got a new 64-bit laptop with Windows 8. Websites using Flash keep crashing on Firefox, but work fine on Chrome and IE10.

I tried the suggestions in Hot Topics here 'Flash 11.3 doesn't load video in Firefox' and here 'Flash 11.3 crashes', by downgrading to Flash 10.3, but it didn't help, probably because they're about Windows 7.

Any suggestions gratefully received.

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1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Yippeeeee! Since the update to Version 19.02, this problem hasn't happened again. I think it's because of FF's own PDF reader, but I may be wrong. Anyway, I don't care what fixed it, I'm just so happy that it's been resolved :-)

19 REPLIES
Site Moderator

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

First, try to update to Flash 11.5, it has some fixes from 11.3. If that doesn't work, try to disable protected mode in Flash. http://forums.adobe.com/message/4468493

New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Your suggestions didn't help, unfortunately. Is there anything else I can try?

Site Moderator

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Well I think I've fixed this myself.

I went into Help, Troubleshoot Information, and then Reset Firefox to its Default State.

So far, so good, but if I have any more of the same problem, I'll post it here.

New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Adobe has just crashed again, after one hour of use. I'm getting really p***ed at this now.

New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

Hi Cor-el,

I tried your suggestions and they didn't help either.

Surely I'm not the only person with this problem!

Site Moderator

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
New Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

I tried that before I posted my question, and it didn't help. I'm now using Adobe Flash 11.5, and I still have the same problem.

I'm away from home now, until December 11th, so I won't be able to do anything more until December 12th.

Master Contributor

Re: Windows 8, 64-bit, Flash 11.3, pages not loading properly?

hey can you try with latest flash player?