I've just got a new 64-bit laptop with Windows 8. Websites using Flash keep crashing on Firefox, but work fine on Chrome and IE10.
I tried the suggestions in Hot Topics here 'Flash 11.3 doesn't load video in Firefox' and here 'Flash 11.3 crashes', by downgrading to Flash 10.3, but it didn't help, probably because they're about Windows 7.
Any suggestions gratefully received.
Solved! Go to Solution.
Yippeeeee! Since the update to Version 19.02, this problem hasn't happened again. I think it's because of FF's own PDF reader, but I may be wrong. Anyway, I don't care what fixed it, I'm just so happy that it's been resolved :-)
First, try to update to Flash 11.5, it has some fixes from 11.3. If that doesn't work, try to disable protected mode in Flash. http://forums.adobe.com/message/4468493
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Well I think I've fixed this myself.
I went into Help, Troubleshoot Information, and then Reset Firefox to its Default State.
So far, so good, but if I have any more of the same problem, I'll post it here.
I tried your suggestions and they didn't help either.
Surely I'm not the only person with this problem!
You can check for problems caused by recent Flash updates and try these:
I tried that before I posted my question, and it didn't help. I'm now using Adobe Flash 11.5, and I still have the same problem.
I'm away from home now, until December 11th, so I won't be able to do anything more until December 12th.