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Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

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New Contributor

Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

I have a windows 8 64bit laptop with Firefox 21.0. At night I turn my computer off (not restart), I have it in fastboot or whatever, and when I login I launch firefox and nothing happens. I then open task manager and find firefox and it says it's using 178k or some really small number of memory, then for the status instead of saying "running" it says "suspended" I then end that firefox and start a new one and it works fine. Why is it not working the first time I start it though?

  • Update* -See screenshots-

Screenshots: http://oi39.tinypic.com/33comrn.jpg this is what happens when I first try to start firefox after turning my laptop on.

http://oi43.tinypic.com/kn9dc.jpg this is what happens when I close out firefox that isn't responding in screenshot 1.

1 ACCEPTED SOLUTION

Accepted Solutions
Legendary Contributor

Re: Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

3 REPLIES
Legendary Contributor

Re: Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Legendary Contributor

Re: Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

Hello that1guyyep101, this error can happen for several reasons, see : http://support.microsoft.com/kb/2669244 , first try the Method 6(Check to see if your antivirus software is blocking the file).

thank you

New Contributor

Re: Windows 8 64 bit Firefox 21.0 shows suspended in task manager sometimes

Thank you this has solved my issue, Firefox is now actually launching the first time when I want it to.