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Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

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New Contributor

Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

We have 2 RDP servers with Windows Server 2008R2, we recently upgraded firefox from version 9 to version 17.01 because of flash plugin crashes. After the upgrade firefox crashes very regular for every user.

After opening a site, we see it for a split second and then The following error we get: "Firefox has stopped working"

This is the case for most sites, some sites however do work, like www.google.nl Sites that don't work for example: www.youtube.com www.nu.nl www.unox.nl

I thought it would be flash again. What have we tried: - uninstall Firefox and reinstall it again. - uninstall Flash player and install it again. - Disabled all add-ons - tried save mode - tried this one: https://support.mozilla.org/en-US/questions/922902?esab=a&as=aaq - tried this one: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectloca... - Reset Firefox to factory default - Installed older version 16.02 (after uninstalling 17.01)

I have run a bit out of options. Any help would be very much appreciated!

kind regards,

Joost

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

Fortunately a colleague of me figured it out!

It turns out the cause of the firefox crashes was from a security layer installed with the CSE Secure Layer that an app called money manager uses The dll which the crash was referring to is used by that program. Finding that out was hell, as google is filled with the stupid "check your PC for malware" crap on a dll search now.

After removing the application, FF works fine again without crashing. So it seems a compatibility issue with Firefox and Money Manager

Thanks for the help and hopefully somebody in the future will have something about the solution we found.

cheers!

Joost

9 REPLIES
Support Forum Moderator

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Legendary Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

I already tried that (already read it in a different post askin for it), but when i do that it states: "Submitted Crash Reports

No crash reports have been submitted."

at the system details i added this information: More Information

This is the error information: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 17.0.1.4715 Application Timestamp: 50b71a4b Fault Module Name: csesck32.dll Fault Module Version: 7.0.0.0 Fault Module Timestamp: 4b56dea5 Exception Code: c0000005 Exception Offset: 0000928c OS Version: 6.1.7601.2.1.0.18.10 Locale ID: 1043 Additional Information 1: fa19 Additional Information 2: fa193f05359f1b93a8e819fba550402f Additional Information 3: 1060 Additional Information 4: 106044d27a0073236d9989abc85d83d1 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt


For the second guide, i found 3 id's, these are: - 1357155494 - 1357155376 - 1357123769

But al 3 are named "installtime" so i do not know if it will be helpful.

Thanks again!

Legendary Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

Provide the crash id starts with bp-

New Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

I am sorry but i cannot find a crash id with starts with bp- Also the crash reporter does not seems to work because it never start when firefox crashes. I have added a printscreen of the error i get.

(this is by the way the older version, but with 17.01 i get the same error)

2013-01-08-03-44-55-4f2f6b.png
Legendary Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

Update your Firefox to FF18.

New Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

I did, same error again unfortunately.

However i have made some progress with the issue, i have installed ad-block on it and some sites work again, but youtube.com for example still crashes. Somehow flash still seems to be an issue. But what more can i do then reinstall it again?

Legendary Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

Disable/Remove your Adblock extension.

________________________________________________________________________________

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New Contributor

Re: Windows 2008R2 Terminal Server, Firefox 17.01 keeps crashing after startup for every user

Fortunately a colleague of me figured it out!

It turns out the cause of the firefox crashes was from a security layer installed with the CSE Secure Layer that an app called money manager uses The dll which the crash was referring to is used by that program. Finding that out was hell, as google is filled with the stupid "check your PC for malware" crap on a dll search now.

After removing the application, FF works fine again without crashing. So it seems a compatibility issue with Firefox and Money Manager

Thanks for the help and hopefully somebody in the future will have something about the solution we found.

cheers!

Joost