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Why won't Firefox remember my password?

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New User

Why won't Firefox remember my password?

Firefox used to remember my bank password, but it does not any longer. After downloading the update to version 23.0.1 today, the remember password feature appeared broken.

I tried many things and eventually got passwords working on other sites, but not my bank. I deleted the saved password from the password manager in an attempt to try and get the Remember Password prompt to show up again, but it didn't work. I checked in Exceptions and it's completely empty, so that's not it. I also tried using the bookmarklet for fixing autocomplete on sites that it's disabled and my bank doesn't appear to disable it.

I've spent an hour and a half researching this and trying everything I could but I am at a loss. This computers main user is an elderly man so having the bank remember the password is a MUST.

17 REPLIES
Site Moderator

Re: Why won't Firefox remember my password?

Websites remembering you and automatically log you in is stored in a cookie.

  • Create a cookie Allow exception to keep such cookies, especially for secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.


In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception.

New User

Re: Why won't Firefox remember my password?

I tried what you posted but it didn't appear to have any effect. I downloaded some password manager extension and solved the headache.

Site Moderator

Re: Why won't Firefox remember my password?

Websites may be using autocomplete=off to prevent Firefox from saving and filling name and password.

You can remove autocomplete=off with a bookmarklet to make Firefox save names and passwords and other form data.

New User

Re: Why won't Firefox remember my password?

It could be same problem I have on Mac OSX 10.7.5 - I asked the Question

"After every update on Mac the Saved Passwords list is deleted, how can it be recovered?" just before this question.

The Saved Passwords List is empty after an Update of Firefox. Check if your Saved Passwords List is empty after the update.

I don't know how to get there in the Setup for Windows. I have only Mac. In Mac it is in the Menu under:

"Firefox -> Preferences -> Security -> 'Saved Passwords' Button"

HTH

Edit: I see you looked at Firefoxe's internal password manager and deleted the passwords there to see if it recovers. My answer is only if the Saved Passwords List is empty after an update by Firefox.

New User

Re: Why won't Firefox remember my password?

@cor-el:

I am alarmed to think that passwords are saved in cookies or in cookies.sqlite by Firefox. Is this really true? If passwords are saved by banks or any other website in cookies or cookies.sqlite - then I'l delete all cookies and never use them - what if some Trojans get hold of the passwords stored in a cookie or cookies.sqlite? - they are readable by the whole world ...

New User

Re: Why won't Firefox remember my password?

Thanks for the help, I do appreciate it. Just wanted to let you know that the bookmarklet thing did not work for me, I already tried it multiple times and it just kept coming up saying 0 sites were using autocomplete=off.

Site Moderator

Re: Why won't Firefox remember my password?

Is your issue with Firefox not saving the password in the Profile Manager or do you want the website to remember you, so you do not need to login when visiting the next time?

If the latter is the case then you have a problem with cookies that aren't kept or are corrupted.

New User

Re: Why won't Firefox remember my password?

The issue is with Firefox not saving the password or asking me to save the password. It used to know it, but it stopped working on it's own, so I deleted the password from the list to try and get Firefox to ask me if I wanted it to remember it again - it didn't do it though.

Right now I'm content to leave well enough alone, the add-on I downloaded gets the job done.

New User

Re: Why won't Firefox remember my password?

@bkgarris: Where do I go to get a password manager extension like you downloaded? I've had a problem with Firefox remembering passwords since I bought my current computer - in March.