Why most of Kaspersky Internet Security 2013's add-ons(such as: Kaspersky url advisor, Kaspersky virtual keyboard, Kaspersky safe money) are not compatible with Firefox 16.0.1? How can i do to enable these add-ons?
If you use auto update you should be on 16.0.2. But none the less companies are sometimes slow to update their software when version changes occur. Hang in there they will update you. It may be their site already has the update to download, I would check there.
Thank you, i hve just updated my FF. I am checking FF add ons again in a few mins.
reply: these add ons are still not compatible with FF 16.0.2
I have no idea of your skills at changing the config file, but you can bump version numbers in the config file which is what Kaspersky is looking at.
For more info see this Post.
i called kaspersky support , they told me that its mozillas problem they have to solve this , because they do not supprt kaspersky new version, so what should we do nw?
This is a Kaspersky problem, complain to them and you may get some reaction/results and Kaspersky is not the only security vendor who is always late issuing updates for its add-ons with new Firefox versions.
Some information about the add-ons:
Below is a reply from a Kaspersky user, on the Kaspersky forum on Nov 6 2012, posting the reply the user received from Kaspersky regarding Firefox 16 and Kaspersky. Please post your Kaspersky (or other security application vendor) complaints and/or request for help on that vendor's forum; Mozilla/Firefox can not help you with those issues.
Just to be clear, the support issue is "Kaspersky is not supporting Firefox", not the other way around and TheOldFox is spot on with his answer.
I find it strange they have not come up with better way of version change compatibility. You would think a security service would be more on top of it than they are.
Would it be at least possible for Mozilla to issue a warning when upgrading to disable Kaspersky safe money if upgrading to latest version?
Appreciate that this is Kaspersky's problem - but I have just spent 2 hours hunting down the problem with secure sites before finally finding the cause of the problem.
Why are Kaspersky Internet Security 2013's v18.104.22.16890 add-ons such as: Url Advisor, Virtual Keyboard, Safe Money & Content Blocker also HP Smart Web Printing v4.05 and Plugins: Java(TM) Platform SE7 U7 10.7.2.11 are not compatible with Firefox 17.0.1? I have checked for updates and still they are disabled. Is there anybody working on those issues either at Mozilla or Kaspersky and when will we have a solution about these add-ons?