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Why is upgrade not compatible with Norton Internet Security toolbar?

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Why is upgrade not compatible with Norton Internet Security toolbar?

Why is Firefox 20 upgrade not compatible with Norton Internet Security toolbar? I do not wish to lose Norton features.

14 REPLIES
Site Moderator

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

Site Moderator

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

It is the other way, Norton has to make their toolbar compatible with each new Major version release of Firefox due to the link of extension it is.

New Contributor

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

Why? Why is it that Norton must conform to Firefox's build, and not the other way around? If Firefox can disable an add on without our permission, then it should automatically update as well. I am weary of people making statements like the one you posted. When you get right down to it, and I had to make a choice I would kick Firefox out the door without even blinking!

Site Moderator

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

in general an extension's compatibility won't be affected by a firefox update - there's one exception: addons with binary components (and norton toolbar falls into this category) have to be repacked for each new major version of firefox for technical reasons. the release dates for such new versions are known months ahead, so it wouldn't be any surprise for a third-party vendor. mozilla can't adapt third party extensions, this is the job of the developers of such extensions (also: mozilla doesn't state it is supporting the norton toolbar or charges for it - it is the other way round). however the record shows that norton has provided an update for its extension on time for every of the past few firefox releases. firefox also cannot automatically install an update for the toolbar for you, since it is only distributed across norton's live update.

you are free to use or change to which ever browser you like of course...

Site Moderator

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

Unlike most regular extensions which is not a issue since Firefox 10.0 or even 4.0, the extensions like the ones is use by antivirus clients uses a binary and needs to be updated for each Firefox release. Norton however has managed to have a update on same day or with a couple days ever since Firefox 5.0 unlike many other antivirus companies taking several days or even weeks to finally provide a update.

New Contributor

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

Yes, Norton has been able to come up with the necessary upgrade to enable it to operate under the Firefox upgrades within a few days. However, to me, Firefox operates just the way I would anticipate a browser to operate, and that is without an upgrade every few months. It would seem to me that if upgrades were necessary to advance Firefox, consideration should be given and advance notice to Norton provided so that the transition is seemless. I am an avid admirer of Firefox, but I could probably get used to using Chrome if needed and I am not too far away from going there. And I keep getting these insistent reminders to upgrade to 20.0. I did that earlier and had to uninstall it and go back to 19. so that the Norton toolbar was available. There is apparently no way to stop those reminders, which be now are beginning to bug the hell out of me. I can stay with 19. and be happy. Just stop those reminders.

New Contributor

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

I like you response! Mostly! Heheheh! So, you do not mind accessing the internet, needing to log in, look for the Norton toolbar, and it's not there? No notice? No warning? That is what gets under my skin. I can agree with everything else you've said here, but for me, I need to know before it happens! Thanks so much for your response!

Site Moderator

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

The sticky on Norton forum for supporting Firefox 20.0 was up the same day as Firefox 20.0 release (April 2) . http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-20-Support-for-Norton-Toolbar...

Are you suggesting that Norton have the live update for toolbar ready a day or two before the new Firefox release?

New Contributor

Re: Why is upgrade not compatible with Norton Internet Security toolbar?

Yes that is exactly what I would propose. The sticky you mentioned is what I accepted at face value when I upgraded to 20.0 and found out that it did not work with norton as provided by comcast. I then had to uninstall 20.0 and reinstall 19.0, which I still have and use daily. What aggravates me at this point is the constant pop up from Firefox to upgrade to 20.0. I wish they would stop and leave me in the past where I am comfortable.