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Why is support dot Mozilla dot org showing WITHOUT HTML?

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New User

Why is support dot Mozilla dot org showing WITHOUT HTML?

All other Mozilla webpages are fine but support only shows in basic, no HTML, non-graphic (GUI). Why? Been hacked??

XP Pro SP3 fully updated

IE8 fully updated and error checked and clean.

FF 18.0.2 new clean install.

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3 REPLIES

Re: Why is support dot Mozilla dot org showing WITHOUT HTML?

This is because, it's not hacked; Hacking is when somebody/something goes onto an account that doesn't belong to them and changes the password/attempts to.

Re: Why is support dot Mozilla dot org showing WITHOUT HTML?

I will keep you up-to date on that one, i'm just trying to work it out myself.. lol

Site Moderator

Re: Why is support dot Mozilla dot org showing WITHOUT HTML?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.