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Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

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New Contributor

Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

I just built a new computer and I have it hardwired to my wireless router (belkin). I ran a speed test and that doesn't appear to be the problem. http://www.speedtest.net/result/2171080700.png

I already reset firefox and uninstalled/reinstalled it. I also swapped my DNS server to OpenDNS which didn't help. The same thing happens in chrome on my desktop but not on either of my two laptops.

I'm running windows 7 on a solid state while i store the rest of my programs on a 1TB drive.


My build: ASUS SABERTOOTH Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard Crucial M4 CT128M4SSD2 2.5" 128GB SATA III Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" G.SKILL Ripjaws Z Series 16GB (4 x 4GB) Intel Core i7-2700K Sandy Bridge 3.5GHz GeForce GTX 680 2GB 256-bit

Whats happening?!

11 REPLIES
Site Moderator

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

What anti-virus do you have installed? Some (F-Secure if one) seem to cause problems with Firefox download speeds.

New Contributor

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

I have the free version of AVG

Site Moderator

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

New Contributor

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

I started firefox in safe mode. My two extensions AVG and Skype don't seem to be a problem. I turned off hardware acceleration and it might have a small positive effect but my load time still drags. My drivers are all up to date and I don't have any themes downloaded.

other ideas?

Site Moderator

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

Any help from the Net log in the Web Console (Web Developer > Web Console; Ctrl+Shift+K)?

New Contributor

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

[18:24:58.806] Unknown property '-moz-outline-style'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:91
[18:24:58.806] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:101
[18:24:58.808] Error in parsing value for 'cursor'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:771
[18:24:58.809] Unknown property '-moz-box-shadow'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:1289
[18:24:58.810] Unknown property '-moz-background-size'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:1479
[18:24:58.811] Error in parsing value for 'min-height'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2375
[18:24:58.811] Error in parsing value for 'word-break'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2388
[18:24:58.812] Error in parsing value for 'min-width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2821
[18:24:58.813] Error in parsing value for 'max-width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2961
[18:24:58.813] Unknown property 'below'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/VvnPQrsVPGy.css:2981
[18:24:59.805] Expected color but found 'invert'.  Error in parsing value for 'outline-color'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y3/r/mStS-SbjQcM.css:378
[18:24:59.805] Error in parsing value for 'word-break'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y3/r/mStS-SbjQcM.css:452
[18:24:59.919] Unknown property '-moz-box-shadow'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/yQ/r/xTY4IFL4x7v.css:16
[18:25:01.314] Error in parsing value for 'width'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y4/r/c0nuYDtjcK_.css:511
[18:25:01.315] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/y4/r/c0nuYDtjcK_.css:897
[18:25:02.352] Error in parsing value for 'float'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/yibIqUGVWeG.css:168
[18:25:02.352] Unknown property 'zoom'.  Declaration dropped. @ https://s-static.ak.fbcdn.net/rsrc.php/v2/ye/r/yibIqUGVWeG.css:270
--
[18:25:08.946] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFc... [HTTP/1.1 200 OK 4318ms]
--
[18:25:16.284] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFc... [HTTP/1.1 200 OK 10733ms]
--
[18:25:27.585] POST https://www.facebook.com/ajax/photos/logging/everstore_logging.php [HTTP/1.1 200 OK 29929ms]
[18:25:28.919] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=AXiFc... [HTTP/1.1 200 OK 2107ms]
[18:25:31.535] POST https://www.facebook.com/ajax/photos/logging/everstore_logging.php [HTTP/1.1 200 OK 3537ms]
--
[18:25:44.401] GET https://6-ect.channel.facebook.com/pull?channel=p_664318433&seq=2&partition=99&clientid=449265e9&cb=...

what am I looking for?  the last two i just scrolled down facebook and got the slow load time.
Site Moderator

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

This entry shows a 10 seconds load time:

[18:25:16.284] GET https://www.facebook.com/ajax/pagelet/generic.php/MoreStoriesPagelet?ajaxpipe=1&ajaxpipe_token=....  [HTTP/1.1 200 OK 10733ms]

Others aren't fast as well, but not that slow.

(you can hide the CSS errors by removing the check-mark in their corresponding boxes)


Does it make any difference if you boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test?

New Contributor

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

makes a huge difference. cuts the load times down to less then a second. next step?

Site Moderator

Re: Why is my internet speed is fast, but webpages (facebook, google search) load slowly.

It is possible that security software (firewall, anti-virus) is blocking Firefox somehow.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: