cancel
Showing results for 
Search instead for 
Did you mean: 

Why is my att/yahoo email no longer working properly?

SOLVED
Highlighted
New User

Why is my att/yahoo email no longer working properly?

[this is my second attempt to post; first effort not allowed as I did not have authorization-??]

I can open any one email, as normal. Links within an email seem to work, when I try them. However:

Once I open an email, I can not delete it or close it. When I click "ACTIONS" or 'COMPOSE" the pop-up message "LOADING..." never completes, apparently looping.

When I click "COMPOSE", a text msg appears on the bottom of my screen indicating, I think, what the computer is reading:

us-mg205.mail.yahoo.com/neo/launch?.partner=sbc&.rand=cgcse0vj3t121#/minty/page/compose

if I attempt to delete, the same msg appears, minus "minty/page/compose"

When I mouse-over or click the gear wheel (settings) icon it merely spins and does nothing. Same text msg, except instead of "minty/page/compose" it reads "yucs-help_inner".

This situation arose about two days ago on my laptop. The same email works normally with Safari on my Ipad, also on my laptop via Windows Live Mail (which I no longer use but still have the program). Thus this appears to be a Mozilla/Firefox issue?

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Why is my att/yahoo email no longer working properly?

Thank you, LaurieGF, for your advice and very thorough instructions. I already uninstalled Adfender some weeks ago (but I don't recall if I closed it out using Task Manager or not). Searching "programs" just now it appears the uninstall was successful. I have been using the "stylish" add-on and that has worked--no more ads show up. My email is working fine now, using Mozilla browser. When I contacted support@adfender.com, they denied any conflict with Yahoo software. If you haven't passed on your comments to them, and you still use Adfender, they might be interested in your comments.

27 REPLIES
Site Moderator

Re: Why is my att/yahoo email no longer working properly?

I do recall this have being a Yahoo side issue before. Please check with another browser to see if you still get this error.


Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

New User

Re: Why is my att/yahoo email no longer working properly?

Thanks your suggestions, but no improvement. I first disabled the graphics hardware acceleration and re-started. since that did nothing, I re-enabled. Next I tried starting in safe mode. No change. Then re-set Firefox and re-started. No change. then used Windows up-date to up-date all recommended, important and one optional patch (all mostly security issues); about 43 up-dates (it has been a while since I last checked). No change I read in that if the problem persists in Safe Mode then it is not caused by "an extension, theme, or hardware accleration". I also looked at the plug-ins; I have 11, mostly Google, and Picasa, Itunes, Adobe, which seem innocuous. Also have a plug-in for "Browser Plus (from Yahoo)". --Is that a concern? the only recent download was Snagit11, if that is relevant? Am now downloading 13 more Windows Up-dates, again security fixes apparently. I will then resume with a Spybot scan. As I mentioned in my initial post, I am not having this issue with my att/yahoo email on Safari on my Ipad, so does appear to be a Mozilla issue.

New User

Re: Why is my att/yahoo email no longer working properly?

Up-date: still no success after using System Restore, not once but three times, but all to the same restore point as it only shows one available (shouldn't there be more?). The second time, oddly, initially appeared successful--I did open and then deleted an email, using the trash can icon, a normal operation, and reverted to inbox . However, to check further I clicked "actions" and the problem immediately was apparent--"loading" but not really. Subsequently could not delete emails or open other folders. Very frustrating. Others have suggested loading another browser entirely and forgetting FF. OR try re-installing an earlier version (FF 21, maybe?)

Grand Master

Re: Why is my att/yahoo email no longer working properly?

Can you reproduce this in a new profile, is this still a issue?

New User

Re: Why is my att/yahoo email no longer working properly?

Solved! (Thanks Tylerdowner) But not by using the Profile Mgr. I clicked Firefox/Help/About, to double-check I still had v22. Immediately however a download commenced, for v23, which I now have. And the email is working fine. (I didn't try the Profile Mgr because that seemed to imply deleting "Laugesen" which I don't want to do.) Either I need to check more frequently for Mozilla up-dates or re-set the default to load automatically, if that is an option (?)

New User

Re: Why is my att/yahoo email no longer working properly?

Evidently, I was too hasty. Same problem again today... No FF up-dates to download. What IS this recurring problem??

Site Moderator

Re: Why is my att/yahoo email no longer working properly?

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

New User

Re: Why is my att/yahoo email no longer working properly?

cor-el [related to Kal-el??]: I followed your instructions, cleared the cache, removed all cookies. Did a warm boot, no change--but did get two odd/unsolicited pop-up messages. First was words to the effect regarding Win C++ "asked to terminate in an unusual way. Ask your (someone) about this". I clicked "okay" since I didn't no what else to do on that, then "Win Desktop gadgets has stopped working" popped up--however the only gadgets I use that I know of are the clock and calendar, which did load. Then searched for and deleted "cookies.sqlite" whatever that is; did a cold boot. No success. The one tiny change I did observe was that after deleting that file, the mini-icon for ATT in the address bar resumed to normal, a blue striped ball, instead of what had appeared after clearing the cache, a stylized red-orange square that I didn't recognize. Looking over this thread, I thought to locate and delete my profile, but have not done so. Earlier, days ago now, I did try FF re-set but that didn't help at that stage. This is becoming a very frustrating problem. I can't believe mine is the only one affected. What to do now?? Switch to another browser altogether? (And lose my 100's of bookmarks?)

Site Moderator

Re: Why is my att/yahoo email no longer working properly?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.