cancel
Showing results for 
Search instead for 
Did you mean: 

Why does the website display white blank pages only?

Highlighted
New User

Why does the website display white blank pages only?

Hello:

I use Firefox 13.0.1 on a Mac OS X, and I often go to www.wenxuecity.com for news. But, in the past couple of days, when I type in that address in the URL window, only a white blank page shows up. Nothing else! If I use Google to find direct links to a few news items at that website and click the links, I also get white blank pages. No error message or anything else.

Could you tell what is going on here?

Many thanks!

5 REPLIES
Site Moderator

Re: Why does the website display white blank pages only?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

New User

Re: Why does the website display white blank pages only?

cor-el: Many thanks for the suggestions!

However, none of these works. Don't know why.

Site Moderator

Re: Why does the website display white blank pages only?

Is the page completely blank or is there still some content visible?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


You can also try to check the Net log in the Web Console (Web Developer > Web Console;Cmd+Shift+K) to see if that bring up errors about loading files.
You can double click a net log entry to see more details.

You need to reload web page(s) and bypass the cache to refresh all files with the Web Console panel open.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
New User

Re: Why does the website display white blank pages only?

cor-el: Thank you for the additional information! Still, none of them works.

Site Moderator

Re: Why does the website display white blank pages only?

You can do a check for corrupted and duplicate fonts and other font issues:

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced
  • [ ] "Allow pages to choose their own fonts, instead of my selections above"