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Why does the program crash repeatedly when I try and use Sound Cloud

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Why does the program crash repeatedly when I try and use Sound Cloud

When I try an use Firefox and upload to Sound Cloud I get this error message repeatedly. This is the error message

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	26.0.0.5087
 Application Timestamp:	52a0d273
 Hang Signature:	2480
 Hang Type:	0
 OS Version:	6.1.7600.2.0.0.768.3
 Locale ID:	4105
 Additional Hang Signature 1:	24807c2c6ae5950716c093e6ea3101ec
 Additional Hang Signature 2:	d24f
 Additional Hang Signature 3:	d24f0b50d76295bae82bda3603c82ab7
 Additional Hang Signature 4:	2480
 Additional Hang Signature 5:	24807c2c6ae5950716c093e6ea3101ec
 Additional Hang Signature 6:	d24f
 Additional Hang Signature 7:	d24f0b50d76295bae82bda3603c82ab7
1 ACCEPTED SOLUTION

Accepted Solutions
Mozilla Support Contributor

Re: Why does the program crash repeatedly when I try and use Sound Cloud

Does the problem occur at the point that you expect a dialog to open to select files, or during the upload process, etc.?

You might already have tried these things, but just in case:

(1) To rule out one of your extensions as the culprit, can you reproduce the problem in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

(2) If Firefox lags on multiple sites (not responding, slow scripts), try disabling the protected mode feature of the Flash Player plugin. The following pages provide information on how to disable the feature.

That takes effect after Flash is completely unloaded; you might need to exit and restart Firefox.

1 REPLY
Mozilla Support Contributor

Re: Why does the program crash repeatedly when I try and use Sound Cloud

Does the problem occur at the point that you expect a dialog to open to select files, or during the upload process, etc.?

You might already have tried these things, but just in case:

(1) To rule out one of your extensions as the culprit, can you reproduce the problem in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

(2) If Firefox lags on multiple sites (not responding, slow scripts), try disabling the protected mode feature of the Flash Player plugin. The following pages provide information on how to disable the feature.

That takes effect after Flash is completely unloaded; you might need to exit and restart Firefox.