cancel
Showing results for 
Search instead for 
Did you mean: 

Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

SOLVED
Highlighted
New Contributor

Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

A lot of page elements do not work properly on that website when you access it via Firefox. For example, bars that are supposed to be interactive and can be slid from right to left for viewing an attached panel of options do not slide. Buttons that are supposed to change the colour of the laptop preview images do not work. And a lot of other buttons supposed to link you to another page or function as selection buttons do not work as such and simply redirect you to the top of that same page.

All of these problems are nonexistent when you access the website with IE.

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

Here is the screenshot. I am going to try the Safe mode now, and shall report back if it works.

2013-01-17-23-37-56-848fbe.png
4 REPLIES
Site Moderator

Re: Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

Can you give more details about which buttons aren't working?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
New Contributor

Re: Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

Here is the screenshot. I am going to try the Safe mode now, and shall report back if it works.

2013-01-17-23-37-56-848fbe.png
New Contributor

Re: Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

Update: Apparently, it works in Safe Mode. Now if only I could figure out how to make it work out of it, too. Thank you so very much for the help.

Site Moderator

Re: Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

That can happen if JavaScript is blocked.