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Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

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New User

Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

A few days ago Firefox stopped working when using shortcut or exe. file. The message http://en-gb.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-GBSmiley Surprisedfficial appears, although when i paste this address into internet explorer it works. What is preventing firefox from connecting?

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Site Moderator

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

10 REPLIES
Site Moderator

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

That worked! Thanks ever so much best regards Richard

Site Moderator

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

You're welcome

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

Hi,Guys well where do i begin i have had the same problem for the last 8 days it was driving me mad,I tried every thing I trawled the internet for an answere,have been awake now for 2 days without sleep tried all the suggestions on the net i could find,uninstalled firefox twice,removed antivirus,removed firewall,tried recovery twice ,and finaly after a complete system restore,(I have an external harddrive so i transfered every thing of importance onto that) and took my PC back to its factory settings,thinking thats bound to solve it rebooted put back everything i needed and still the same problem in the end I could only access a page for a short time, even resetting the router was of no help,I was in dispare when i came upon a small comment on a blog..........WHAT WAS IT.........it was....... ADOBE READER X.....so i uninstalled it,dowloaded ....adobe reader 9....it took about 10 minutes to get me up and running....its 07.20 and im off to bed...but i had to share my discovery....it may help somebody in a similar plight....GOOD LUCK.........happy surfing... :0)

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

My solution was to go back to Adobe 9 Reader and reload Firefox 4 - everything works fine now!

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

I have the exact problem as you gonzo with Firefox 5 and OMG I can't believe the culprit was ADOBE X!!! I was checking Firewall, FF settings,reset router. Then I realised my other browsers were working so it was back to FF settings... Thanks for this

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

Ok.. Here's THE foolproof method of solving "Website can't be found", "Error loading page" and all other miscellaneous issues with this lame product.

1) Go into control panel

2) Click Programs

3) Scroll down to "Firefox"

4) Click "Remove Firefox"

5) Close Control Panel

6) Click the IExplorer icon which came with Windows.

Hope this helps.

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

Actually, dchristie, your solution didn't help at all. If I wanted to use IE, I wouldn't have installed Firefox. IE is a good browser, but doesn't have features Firefox has. Also, when Firefox crashes windows can kill it and you can restart it no problem. When IE crashes, since it is so tightly integrated into windows, windows itself becomes unstable and you have to reboot.

New User

Re: Why does "problem loading page" appear when i try to run firefox? I can access the relevent page via internet explorer but firefox cannot connect to the web/

Also check your personal security firewall...McAfee blocked my Firefox so I did this from the McAfee info on my computer:

1 Open the Firewall settings page.

How?
                         1 On the Home Page, click Firewall.  
                         2 Click Settings.  

2 Click Program Permissions. 3 Select a program with Outgoing or Blocked access. 4 Click Edit.

To select a new program, click Add, then browse to and select the program you want to add permissions for. 

5 Under Access, click the arrow to pull down the menu, and select Full. 6 Click Apply.