cancel
Showing results for 
Search instead for 
Did you mean: 

Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Highlighted
New Contributor

Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Netflix support says I have to contact you, since my browser might be corrupted? I have uninstalled and reinstalled Firefox, same problem. I just get this same page, listing the system requirements, all of which I meet. I have Windows XP 64 service pack 2, and use Firefox 11. I tried to check my plug-ins, and tried to update Silverlight, but again got a message that I didn't meet system requirements. Very frustrating!! This is the message I constantly get: Instant Watching System Compatibility Complete System Requirements

To watch instantly, youll need a computer that meets the following minimum requirements:

   Windows
       Windows XP with Service Pack 2, Vista or Windows 7
       Internet Explorer 6.0 or higher; or Firefox 3 or higher; or Chrome 7 or higher
       1.2 GHz processor
       512 MB RAM
   Mac
       An Intel-based Mac with OS 10.4.11 or later
       Safari 3 or higher; or Firefox 3 or higher; or Chrome 10 or higher
       1 GB RAM
   Chrome OS
       A Google Chromebook with Chrome OS 13 or higher
13 REPLIES
Site Moderator

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Try creating a fresh Firefox profile (https://support.mozilla.org/en-US/kb/Managing-profiles), see if it works there. If it does, then you probably have a corrupted profile.

Read Recovering important data from an old profile, it will help you transfer your information from your old profile to your new one

New Contributor

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Hi there,

Tried this, but still same problem in new profile Smiley Sad I tried it in Google Chrome, same problem, but it does work in IE, which I never use.

Site Moderator

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

I'm assuming you have silverlight installed on your computer?

New Contributor

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

No, it doesn't show up in my plug-ins. Do I need it?

Site Moderator

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

I am pretty sure that is what Netflix uses to display media. Try installing it from http://www.microsoft.com/silverlight/

New Contributor

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

I am unable to install it, get the following error message: Message ID: 1518

Your operating system does not support the 64-bit version of Silverlight. Clickhere for the latest version of Silverlight.

Site Moderator

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Did you accidentally download the 64 bit version of silverlight? try the 32 bit version.

New Contributor

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Silverlight site automatically downloads 64 bit version. I tried 32 bit from another site, but still doesn't work. Same problem. Got some help from Microsoft in downloading correct version of Silverlight, works now.

New Contributor

Re: Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Hello frustrated82,

Try clearing you Java cache, and History.

If you're not sure how to do that go here. --> I'm a Link.

If you still have problems, and are running a 64 bit processor you may want to install Waterfox instead of Firefox. While you install Waterfox, you should update you plugins.

Waterfox Support/Forum

http://www.overclock.net/t/975626/waterfox-11-0-13-mar-2012-firefox-64-bit

Waterfox Download

http://waterfoxproject.org/downloads/ http://waterfoxproject.org/downloads/

Sincerly,

Michael


Logo by Miloš Mirković