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Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

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New Contributor

Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

It started couple of months ago. In the beginning it crashed only on some Youtube channels. Like if I clicked o a video that was on a proper channel like "BBC", the page loaded but in the middle it suddenly crashed with the error "Firefox has encountered a problem and needs to close". Then when I use to restart firefox it would say that it probably happened because of a new tab. Now I am fed up. The problem has grown from certain youtube channels now to Yahoo mail, some other news websites today even Facebook! It logs me in to Fb but if I open a Fb page in a new tab it crashes. Now I even can't use Fb. I don't know whats wrong. I've tried the Firefox help and got my Crash Signature and now am posting the most recent one along with this Q. Crash Signature: hang | mozilla:Smiley Tonguelugins:Smiley TonguePluginInstanceParent::CallPBrowserStreamConstructor(mozilla:Smiley Tonguelugins:Smiley TongueBrowserStreamParent*, nsCString const&, unsigned int const&, unsigned int const&, mozilla:Smiley Tonguelugins:Smiley TongueStreamNotifyParent*, nsCString const&, nsCString const...

6 REPLIES
Master Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

You need to update Java. Go to http://www.java.com/en/ to install the latest version and then go to Tools | Add-ons and disable versions prior to 1.6.0_25

If the problem persists, try running Firefox in Troubleshoot Firefox issues using Safe Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

New Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

Thank You so much for the reply! and you are rite its one of the add-ons! The java update didn't work then I went in the safe mode and its working absolutely f9. Now please can you help me to solve it? I mean is there a way I can find out which add-on is the culprit and if I keep using in Safe mode what will happen. I know that all of my add-ons will be disabled but what would be the affect? I would really really appreciate your help and guidance. You've already relieved half of my head ache! Thank YoU. Smiley Very Happy

New Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

Ok I am now using Firefox in safe mode so that means all the Add-ons are disabled but I can still watch youtube videos,I thought it won't play videos in safe mode because it requires the flash plugin or are add-ons and plugins different? If they are so that means I can remove all of my add-ons (extensions) so then may be I can use Firefox normally and it won't crash.Please some one help me. I need to get this problem solved. please. I am all messed up here trying to get this solved.

Master Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

Start in Safe mode again and then click the option to Disable All Add-ons followed by "Makes Changes and restart",

Then it's simply a case of re-enabling them one-by-one until the problem recurs. Then you know it was the previous one which is causeing the problem.

The add-ons manager is accessible by clicking Tools | Add-ons | Extensions. Laborious I know but it's the only way of doing it.

New Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

No problem sir I can do all that. I just want it solved. But I am a little confused that are add-ons and plugins same? when I disable add-ons does it also affect my plugins? Thankyou so much for helping me uptill now.

Master Contributor

Re: Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

No, plugins remain valid. Only the add-ons you installed yourself are disabled.

Unless of course you go into the Plugins menu and disable them one by one. But I don't think you did that Smiley Wink