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Why does 'Get Add-Ons' hang on 'Loading'?

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New User

Why does 'Get Add-Ons' hang on 'Loading'?

'Appearance' displays a blank page.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Why does 'Get Add-Ons' hang on 'Loading'?

So that persona is still in the value of the lightweightThemes.usedThemes pref?

You can try to delete the addons.sqlite file and possibly the extension.sqlite file as well in the Firefox Profile Folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

10 REPLIES
Site Moderator

Re: Why does 'Get Add-Ons' hang on 'Loading'?

That can happen if the server is busy or if you have a lot of extensions installed (that list is send to the server to make sure not to show extensions that you've already installed).

New User

Re: Why does 'Get Add-Ons' hang on 'Loading'?

I just updated another two computers and they worked fine though.

New User

Re: Why does 'Get Add-Ons' hang on 'Loading'?

I changed the persona from the website the other day and it didn't appear in my Appearance section of the add-ons manager.

Site Moderator

Re: Why does 'Get Add-Ons' hang on 'Loading'?

Maybe a problem with the preferences.

Did you noticed that other preferences were changed or reset?

New User

Re: Why does 'Get Add-Ons' hang on 'Loading'?

Preferences are fine, fully saved.

Site Moderator

Re: Why does 'Get Add-Ons' hang on 'Loading'?

So that persona is still in the value of the lightweightThemes.usedThemes pref?

You can try to delete the addons.sqlite file and possibly the extension.sqlite file as well in the Firefox Profile Folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Support Forum Moderator

Re: Why does 'Get Add-Ons' hang on 'Loading'?

It's loading web content just like any website, so the same solutions that would be suggested if you were having this problem with a website would be used. In this case, you could try removing your addons.mozilla.org cookies.

  1. Click on the Firefox button, then select Options.
  2. In the Options window, select the Privacy panel.
  3. Click on remove individual cookies.
  4. In the cookies manager, enter addons in the search field.
  5. Remove every cookie that is still listed.

For more info about cookies, visit https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

New User

Re: Why does 'Get Add-Ons' hang on 'Loading'?

I thought the preferences were the options of Firefox. After I read the article, I deleted the addons.sqlite file through my shredder, since it wouldn't allow me to delete it. You think that would stop me from proceeding. I left the extensions file alone. Nothing happened so I reinstalled 14.0.1 to replace the addons file. I'm think I'm done for at least 9 hours..

New User

Re: Why does 'Get Add-Ons' hang on 'Loading'?

It didn't fix the problem. I just posted my actions since it was only the addons not extensions I was having trouble with. Should I have done the extensions file too?