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Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

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New Contributor

Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

After installing Firefox is crashes and a crash window pops up. Firefox does not even load after installation. I've tried to install and re-install it many times, and tried older version. It still has been giving me issues. What should I do in order for it to work?

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13 REPLIES
New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

try installing a newer version if not see what your default browser is an change it hope it helps man

Site Moderator

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:


Try to disable hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

Yeah, I've tried installing the newest version and still crashes. I cannot make it my default browser because it crashes before opening the browser itself. Attached below is the crash report window that is displayed when trying to load Firefox (this is straight after a fresh install of the newest version).

2013-05-19-08-30-41-44a50f.png
New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

I would also try with a clean profile. But I am not a Mac user. Make a backup of your Firefox folder and remove it to start Firefox fresh without your customizations.

New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

Their isn't anything to backup. I don't have anything stored with Firefox. This is the first time I'm running Firefox on this machine (after reformatting).

Site Moderator

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

Here is the crash report:

AdapterDeviceID: 0x68ba AdapterVendorID: 0x1002 AvailablePageFile: 12729434112 AvailablePhysicalMemory: 5884579840 AvailableVirtualMemory: 4051714048 BuildID: 20130511120803 CrashTime: 1368982047 Email: edgarxny@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1368982046 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68ba, AdapterSubsysID: 04141043, AdapterDriverVersion: 9.12.0.0

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1368982046 SystemMemoryUsePercentage: 31 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 21.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Site Moderator

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

ok thanks, but the crucial information would be the IDs of the latest few crash report - they look something like this: bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

New Contributor

Re: Why does Firefox continue to crash after installing and re-installing multiple times? Even with older versions of Firefox.

Crash report IDs:

1) Crash ID: bp-6b7de46a-113c-4656-9921-839ac2130519 2) Crash ID: bp-78a9b7d0-abc3-4755-af9e-247fe2130519 3) Crash ID: bp-4514f5da-03be-46da-89ac-39be22130519 4) Crash ID: bp-fa6e9539-339d-4bf2-a8fe-afd372130519 5) Crash ID: bp-4659f31d-b436-443c-bd49-da7ed2130519 6) Crash ID: bp-f5bf00b3-a318-4d00-9992-5c0662130519