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Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

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New Contributor

Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

For the past couple weeks Firefox has been randomly closing itself, without warning. I will be on another program on my laptop and Firefox will shut down. But, when I reopen it, all my tabs will restore as if nothing happened, and there is rarely a recovery error alert. I also do not receive crash reports for this phenomenon. Everything about the browser seems to be working fine as usual otherwise.

2 REPLIES
New Contributor

Re: Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here. The image "SubmittedCrashReports-Win7" does not exist.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Or a more easy method would be to uninstall Firefox, and the install the latest version from here

New Contributor

Re: Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

I'm sorry but I think you didn't get the problem right. Firefox just unexpectedly closes. It does not crash. There are no crash reports.