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Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

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New User

Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Over the past 4 weeks or so I have noticed that one particular e-mail source (a chess newsletter containing text and graphics (diagrammed positions) does not display text fully and does not display diagrams at all when I open it up as e-mail. If I click Reply on the e-mail then the missing text appears but it is missing some formatting and is still missing the diagrams. This seems as though it may have been related to a switch from Hotmail to Outlook for my e-mail. I have not had this issue with other e-mails as far as I know. The same newsletters display fine in Internet Explorer. I'm running Windows Vista 64 bit Home Premium with Service Packs installed and I believe I have latest versions of Firefox and Java.

Any insight or help would be appreciated.

6 REPLIES
Site Moderator

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Thank you for the suggestions.

Clearing cache and cookies did not help. Problem persists when I try to open these e-mail newsletters in Firefox in Safe Mode. The problem also occurs if I try to open these newsletters in another computer (different network) using Firefox.

Further suggestions would be welcome.

Site Moderator

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

New User

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Thanks for the suggestion. However, the new profile makes no difference.

Site Moderator

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

It is possible that images are embedded in a way that is not compatible with Firefox.

You would have to inspect the raw page source to check this.
Missing text can be caused by a problem with a specified font that isn't working.

New User

Re: Why do some e-mails do not display properly in Outlook (missing some text and graphics)?

Thank you for the suggestion. With respect to the missing text, I would point out that the text does appear (missing some of the formatting and the diagrams) when I click on the Reply button after opening the e-mail newsletter. That strongly suggests to me that the issue is other than the font. I also am doubtful that the images are embedded in a way that is not compatible with Firefox (they show up on Internet Explorer and the show up on newsletters prior to the last 2). However I don't know how to inspect the raw page source in any meaningful way. Can I forward this newsletter to you for further inspection?