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Why can't I see certain content on a website

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New Contributor

Why can't I see certain content on a website

Hi, I can't see the speed test with Firefox but can with IE https://www.telecom.co.nz/internet/existingcustomers/overview/testyourspeed/?nid=mm335 This is my ISP. I have been through all the Java fixes you have suggested on here, reinstalled java, didn't and don't have javafx, enabled java platform and still no "speed test button" Can anyone help please? Thanks, Jayne

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Legendary Contributor

Re: Why can't I see certain content on a website

This is a "mixed content" situation. Firefox has blocked the small frame where the test page is loaded because the address starts with HTTP instead of HTTPS (the main page is HTTPS): http://speedtest.telecom.co.nz/test2

When this occurs, you'll see a "shield" icon in the address bar. This article describes its significance: Mixed content blocking in Firefox

If you approve the site to embed the insecure page, then it runs as expected, and shows the "orange exclamation triangle" in the address bar as a reminder. (See screen shot)

2014-01-26-20-34-33-7b05ef.png
3 REPLIES
Legendary Contributor

Re: Why can't I see certain content on a website

This is a "mixed content" situation. Firefox has blocked the small frame where the test page is loaded because the address starts with HTTP instead of HTTPS (the main page is HTTPS): http://speedtest.telecom.co.nz/test2

When this occurs, you'll see a "shield" icon in the address bar. This article describes its significance: Mixed content blocking in Firefox

If you approve the site to embed the insecure page, then it runs as expected, and shows the "orange exclamation triangle" in the address bar as a reminder. (See screen shot)

2014-01-26-20-34-33-7b05ef.png
Legendary Contributor

Re: Why can't I see certain content on a website

P.S. If you're thinking "how was I supposed to know about that shield?" you are not alone; many users miss it.

The developers have been streamlining more and more information into small icons in that notification area instead of pop-up dialogs or information bars, so it's a good idea to glance that way whenever something seems to be missing from a page.

New Contributor

Re: Why can't I see certain content on a website

Hi, thank you so much! After all I did and I thought I did well not screaming for help straight away! Smiley Happy I'll know now for any other sites that I have issues with. Have a great day!