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Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

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New Contributor

Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

Yesterday I upgraded my Yahoo mail and at first the auto complete email address didn't work and now I can't open my emails to read them. The page just freezes. Can you help me please?

7 REPLIES
Site Moderator

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
New Contributor

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

Thank you for your reply. I have just tried both of these things and it hasn't made any difference unfortunately.

New Contributor

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

Didn't work for me eiher...what a pain.

Site Moderator

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

This is probably an issue with the new Yahoo code that Yahoo needs to fix on their site.
You can try to contact them or post on a Yahoo forum if there is such a forum for problems with Yahoo! Mail.

New Contributor

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

I did all the above and that did not work.

I browsed in save mode for a week, no problems in yahoo mail.

Then I disabled all plugins and extensions in normal mode, still good.

Then I enabled one by one , testing a few days at the time. I finally got it narrowed donw to ONE plugin: Firebug.

I really need firebug. I tried Opera (got the debug-tool integrated in the core), but that does not work half as nice as Firebug.

I tried to post on the firebug forum, but it seems they have no forum at all, only that inaccessable spamalot groups-thing.

Please someone debug Firebug.

New Contributor

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

I had the same problem and so I disabled the Yahoo tool bar and everything is fine now

New Contributor

Re: Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.

That isn't going to work for me because I don't have the Yahoo tool bar in my browser! Thanks anyway.