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Why can't I log in to the MyHealtheVet site when using the Firefox browser?

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New User

Why can't I log in to the MyHealtheVet site when using the Firefox browser?

When I'm using Firefox and go to the MyHealtheVet site I never get the 'hand with index finger' cursor.

The cursor stays as an arrow and I cannot log in.
When I'm using internet explorer and go to the MyHealtheVet site the cursor changes to the 'hand with index finger' cursor and I can log in with no problem.
2 REPLIES
Mozilla Support Contributor

Re: Why can't I log in to the MyHealtheVet site when using the Firefox browser?

Are you starting on this page and you can't click the "Go to My HealtheVet" button?

https://www.myhealth.va.gov/index.html

Or is the problem on the next page where you have the login form?

Some add-ons have programming errors that can cause the upper part of the page to be blocked, i.e., that part of the page never detects that your mouse is over it. If you think that describes some of your problem, try disabling ALL nonessential extensions here:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Then restart Firefox and test again. Does that make any difference?

Mozilla Support Contributor

Re: Why can't I log in to the MyHealtheVet site when using the Firefox browser?

Actually, I noticed that the site uses some old IE-centric style rules that do not work in Firefox. Just try clicking the buttons even if you get an arrow pointer.