cancel
Showing results for 
Search instead for 
Did you mean: 

Why can't I get the MSN home page?

SOLVED
Highlighted
New Contributor

Why can't I get the MSN home page?

I have tried and tried to get the MSN homepage but it comes up as a blank page. I have no problem with it on Internet Explorer. I can get into my email accounts. I have no problem with Yahoo or My CenturyLink page.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Why can't I get the MSN home page?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

11 REPLIES
Site Moderator

Re: Why can't I get the MSN home page?

hello, try to clear the cache & cookies from msn/live.com and reload the page.

New Contributor

Re: Why can't I get the MSN home page?

I tried your suggestion and I am still getting a blank page. I can get into my email accounts with them but not the home page.

Site Moderator

Re: Why can't I get the MSN home page?

can you try to replicate this behaviour when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

New Contributor

Re: Why can't I get the MSN home page?

I got the same results starting in safe mode. I even had a tech check it out and he couldn't figure it out either. He said I was the third person with this problem.

Site Moderator

Re: Why can't I get the MSN home page?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New Contributor

Re: Why can't I get the MSN home page?

As I previously stated I have tried everything. I even had a computer guru check it out. He could find nothing either. He also told me that I am not the only person that has called him concerning this. we tried to start Firefox in "safe" mode and got the same results.

Site Moderator

Re: Why can't I get the MSN home page?

What does the Net log on the Web Console (Web Developer > Web Console;Ctrl+Shift+K) show if you refresh the page via Ctrl+F5?

Is there any content requested and retrieved?

You can also use the Live Http extension to check the requests and responses.

New Contributor

Re: Why can't I get the MSN home page?

I am having the same problem. Also on centurylink.

The net log displays:

The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must be declared in the document or in the transfer protocol. @ http://www.msn.com/

I have read of other people having this issue today and posting in the Microsoft forums. Still no answer.

New Contributor

Re: Why can't I get the MSN home page?

No problem for me with CenturyLink. I only have problem with MSN at present.