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Why can't I connect to Gmail using Firefox?

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New User

Why can't I connect to Gmail using Firefox?

Any time I try to connect to Gmail, regardless of the URL used to get there, I get the same results that many others have reported: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I've completely cleared my cache and my cookies. All cookies are allowed, including third-parties. I've updated all of my add-ons. I've disabled all of my add-ons. I've used the "Reset Firefox" button to start over completely. Nothing has worked. The only thing that had any effect was creating a new profile for Firefox, using which I was again able to access Gmail. However, that doesn't really solve anything, since I still don't know what's causing the problem and even if I were to go through the huge hassle of moving all of my bookmarks, settings, etc. over to a new profile, it could just as easily happen again.

Does anyone have any idea what could be causing this error?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Why can't I connect to Gmail using Firefox?

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
3 REPLIES
Site Moderator

Re: Why can't I connect to Gmail using Firefox?

hello, does it work in your old profile when you clear the whole history for google.com (attention: this will also remove saved passwords!)

Site Moderator

Re: Why can't I connect to Gmail using Firefox?

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
New User

Re: Why can't I connect to Gmail using Firefox?

Aha. That did it. The file must have been corrupted somehow.

Thanks a lot. This has been killing me for over a week now.