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Why can I not download content from BBC iPlayer?

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New User

Why can I not download content from BBC iPlayer?

I have the latest BBC iPlayer and Adobe Air installed, and am using 64 bit Windows 7 and Firefox Nightly (installed only yesterday)

Whenever I try to download content from the BBCi site, I'm prompted to download the desktop player again - and again, and again, and again ... And yet IE 64 bit works without a hitch, which is a real pain as I would rather not go anywhere near IE.

Is this something I've done wrong, or some kind of conspiracy ? I can find no answers to this problem anywhere.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Why can I not download content from BBC iPlayer?

have tested on another machine. worked fine with flash Plugin version 11.5.502.146. After upgrading flash it stopped working immediately (asking to install iPlayer again and again). Seems that at least cause of this problem is pinpointed.

22 REPLIES

Re: Why can I not download content from BBC iPlayer?

Goto Firefox Menu/Orange Button > Tools/Options > Options > Application

  • Change the video action type to BBC iPlayer
New User

Re: Why can I not download content from BBC iPlayer?

I followed your instructions this far, but which do I change?

Surely that list in the screenshot should be much larger than it is, but that is all I can see.

I will try your fix on both Firefox and Waterfox though.

I notice that Adobe Air v3.6 is now released, I will try to update that also.

2013-02-17-07-54-51-0ae348.png
New User

Re: Why can I not download content from BBC iPlayer?

Waterfox shows the same as the above screenshot.

Firefox (x86) v18.02 works as it should with BBC iPlayer. The solution for now is obvious to me - use Firefox.

I will continue to try using BBC iPlayer with both Waterfox and Nightly on a regular basis though. For now however, I shall use Firefox (x86).

This problem seems to be with 64-bit browsers, and certainly not Windows OS.

Many thanks to iamjayakumar for at least making me think to take a step backwards.

New User

Re: Why can I not download content from BBC iPlayer?

What version of flash player are you using? Unfortunately I can experience the same issue with both FF 18.0.2 as well as with the FF 19 candidate. Recently I have only upgraded flash player to 11.6.602.168 and maybe this is where problem is.

New User

Re: Why can I not download content from BBC iPlayer?

According to Programs and Features in Contol Panel:

Adobe AIR version 3.6.0.5970 (This updated only this morning)

Adobe Flash Player 11 ActiveX version 11.6.602.168

Adobe Flash Player 11 Plugin version 11.5.502.146

BBC iPlayer Desktop version 3.2.15

Mozilla Firefox 18.0.2 (x86 en-GB)

All the above are installed and BBC iPlayer is now downloading and showing content as it should. I WILL ADD THAT i HAVE NOT CHANGED ANYTHING WITHIN WINDOWS 7 ITSELF

All other Waterfox, and Nightly installations have since been uninstalled just to ensure they cannot influence/interfere with Firefox.

Hope that helps you with your problem.

Gerry

New User

Re: Why can I not download content from BBC iPlayer?

It seems that only difference is that I am using the latest Adobe Flash Player 11 Plugin version 11.6.602.168 when you are using the previous one.

New User

Re: Why can I not download content from BBC iPlayer?

Which makes me think I won't be upgrading the plugin. Smiley Happy

New User

Re: Why can I not download content from BBC iPlayer?

Bugger, given that downgrading flash is a pain I will wait for update from either FF or Adobe and stick to IE for BBC iPlayerSmiley Sad

New User

Re: Why can I not download content from BBC iPlayer?

I just had a thought though - the last time I installed the BBCi desktop player I did it through Internet Explorer 64-bit in the main Administrator account in Windows. I haven't changed anything else since then except installing Firefox from scratch and uninstalling all other browsers (including Google Chrome.) Adobe AIR updated itself.