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Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

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Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

1 ACCEPTED SOLUTION

Accepted Solutions
Senior User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hi jirothankyou, that sounds like an add-on installed itself without your consent. You can try to remove the add-ons that might cause problems from the add-on manager. The process is explained here. If that doesn't work, or you never installed add-ons, or you want to have a quick fix: just reset Firefox. This will remove all add-ons and set Firefox to factory defaults, but it will keep your history, bookmarks, passwords etc. Here is a description of how to do that: Refresh Firefox - reset add-ons and settings.

Let me know please if that helped.

11 REPLIES
Senior User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hi jirothankyou, that sounds like an add-on installed itself without your consent. You can try to remove the add-ons that might cause problems from the add-on manager. The process is explained here. If that doesn't work, or you never installed add-ons, or you want to have a quick fix: just reset Firefox. This will remove all add-ons and set Firefox to factory defaults, but it will keep your history, bookmarks, passwords etc. Here is a description of how to do that: Refresh Firefox - reset add-ons and settings.

Let me know please if that helped.

New User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

thank you KadirTopal, there isnt Isearch.claro in add-ons list.but reset firefox is good solution. now there is no Isearch.claro in my computer, thankyou again.

Senior User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Glad to hear that Smiley Happy Enjoy using Firefox!

New User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hi, KadirTopal.

Please kindly advice how to reset Firefox to factory default without resetting also the Bookmark database ?

Thanks in advance

Senior User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hi tetramailbox, just follow the link, reseting Firefox will automatically preserve your bookmarks.

New User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Yes, it works and it also preserve the Bookmarks, and I have to install the add-ons again. Thanks

New User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hi Kadir Topal. Is there another way to remove the "Isearch.claro" when the page opens up, just by editing in the "keyword.url" ? I try it before by editing it but the value in "keyword.url" always back again to "Isearch.claro"

Site Moderator

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

New User

Re: Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. I want to get rid of claro from my computer completely. Please tell me?

Hello, I did try your solutions, but it's sadly not working. Here my new thread about this problem: https://support.mozilla.org/en-US/questions/934720

I hope you can help me, I've tried everything... T_T In advance, thank you!