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When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

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New User

When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

Running Windows XP pro, all software is up to date, running latest versions of firefox.----these buttons do work when using any other browser. In firefox, the buttons are visible but they wont change the pointer arrow to the finger when you mouse over them. This seems to have been doing this since the new version of hotmail has been out. The forums on hotmail have asked this same question but the customers are always directed to go back to the web browser developers.

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Accepted Solutions
Site Moderator

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

Which Firefox version do you have ?

You posted with a Firefox 3.0.13 user agent that looks corrupted

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.13; .NET CLR 2.0.50727; ffco7) Gecko/2009073022 Firefox/3.0.13

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).

You can check the general.useragent prefs on the about:config page.
You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using

See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

15 REPLIES
Expert User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

This still happens while in safe mode.

Site Moderator

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

Which Firefox version do you have ?

You posted with a Firefox 3.0.13 user agent that looks corrupted

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.13; .NET CLR 2.0.50727; ffco7) Gecko/2009073022 Firefox/3.0.13

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).

You can check the general.useragent prefs on the about:config page.
You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using

See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

i have firefox 3.6.10-- the general:useragent reset worked!! although another problem is, that my browser doesnt always display a news site I use. I cant scroll through set of picture they display for some stories.

Site Moderator

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

I figured out it was a section that I was blocking with Adblock plus. I just had to reset it and got it to work. Many thanks for the help!!

New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

I have this problem too. I'm using a standard one year old macbook with Firefox 3.6.10. Until recently I had no problems with inserting attachments to hotmail emails. Now the attachment function is inoperable- grayed out, no hand to select. Thank you for your help in achieving a resolution to this problem.

New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

Been searching how to fix for days...finally fixed it!! The "inset" links are controlled by Microsoft Silverlight, http://www.microsoft.com/silverlight/. I uninstalled the plugin then reinstalled it and it fixed the problem.

I am on a mac so im not sure if this would also work for windows.
New User

Re: When sending a new email in hotmail, the "insert" line of buttons are "unclickable" so no file can be attached or emoticon, etc. Are there any fixes?

I have also found that it is the Silverlight plug-in that disables the emoticon and attachments functions in hotmail when using the Firefox browser. I tried dancer's solution of uninstalling and then reinstalling Silverlight, but it didn't solve the problem. The only way I am able to use all the functions in hotmail is to disable the Silverlight plug-in whenever I use hotmail.