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When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

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New User

When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

I am using the latest version of Firefox on W7 64 bit.

I tried reinstalling Firefox and it resolved the issue then shortly afterwards the problem popped up again. Reinstalling a 2nd time didn't fix the problem. Resetting Firefox didn't fix it either.

16 REPLIES
Mozilla Support Contributor

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

When you click Browse Folders to expand the dialog, what do you see? Empty space? I'm attaching my display on Windows 7.

2013-12-06-21-18-38-e49c9c.png
New User

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

All I see is empty space. I am positive there are folders in that location but I can't see them. I am attaching a screen capture of it.

2013-12-07-01-51-14-162d27.png
Mozilla Support Contributor

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

That dialog is definitely broken. I'm struggling to think of what could have been fixed by one reinstall but not by another one.

Occasionally dialog problems can be caused by corruption in the file that stores your toolbar customizations. You can rename the file and return to default toolbar settings to see whether that makes any difference.

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Leaving that window open, switch back to Firefox and Exit (File menu > Exit or orange Firefox button > Exit)

Pause while Firefox finishes its cleanup, then rename localstore.rdf to something like localstore.old

Restart Firefox. Any improvement?

New User

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

I followed your instructions and nothing has changed.

Site Moderator

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

Try to delete the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.

You can also check for problems with preferences.

Rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

New User

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

Nothing has worked. I tried deleting the profile after uninstalling Firefox and then re-install it. The problem is still there.

Mozilla Support Contributor

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

Are any special options set on the Compatibility tab of your Firefox program icon? That would be the icon you use to start Firefox.

right-click > Properties > Compatibility tab

Typically all of the checkboxes are blank.

New User

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

None of the boxes are checked.

Don't know if this is related to my problem but I can't see the folders when I do a "Save As..." in Oxygen Office Pro (enhanced version of Open Office) Writer.

Support Forum Moderator

Re: When saving a file I can't see a list of folders when I hit the "Browse Folders" button.

Try saving a file in Safe Mode


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.