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When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

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New Contributor

When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

It happened suddenly. After that, I reset computer to an earlier date. Did not fix problem. I reloaded Internet explorer, Version 8. Did not fix problem. I can access Hotmail from another computer without problem. I think I changed something in tools that might have caused the problem. All fixes and virus checking are up to date.

Appreciate any help you can provide.

Don Patterson

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

I had a similar problem. I could access Hotmail but not any folds. I use Firefox 17.0.1 as my browser and tried IE and no problems with Hotmail. I had to uninstall Firefox and reinstall, then it worked fine.

6 REPLIES
Legendary Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

New Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

I had a similar problem. I could access Hotmail but not any folds. I use Firefox 17.0.1 as my browser and tried IE and no problems with Hotmail. I had to uninstall Firefox and reinstall, then it worked fine.

New Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

Under internet options, I reset Internet Explorers setting to their default condition. That fixed Hotmail within the Internet Explorer browser. Still could not get in through Foxfire browser. So, as suggested, I renewed the Foxfire browser and that solved the problem.

Site Moderator

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
New Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

To me, this is not Firefox issue, I've check it with other browsers as well and face the same issue. Issue is in Hotmail site for more details visit below link.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/something-went-wrong-and-we-cant...

2013-01-08-22-12-29-8ca022.png
New Contributor

Re: When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

Like most programs, It gets bogged down with crap over a long period of time and needs a fresh start. Updating & re-installing Firefox didn't work for me. I had to reset it to solve the problem. It also made the program run cleaner.

This should work for most Window 7 users. While the reset will probably save all your bookmarks and other files, it's a good idea to store them in an unused temp file on your hard drive just in case.

After the reset, Firefox will put a folder on your desktop with all the old data which you can either save or delete later.