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When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

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New Contributor

When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

I wanna check my Facebook Account. In Iran you can not use it without a proxy.But Cocoon helps me to open this website without a single problem. But now, since yesterday, I cannot open FB. When I turn on Cocoon my Friefox crash... what can i do now?

10 REPLIES
Site Moderator

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

hello peggy, would you be able to provide a crash id for those last few crashes like it's described here and to attach them to your next post. thank you!

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

Unfortunately, when i click on the Details button, nothing happens. It doesn't give me any crash id. But it's image is just like this:

2012-08-30-09-27-49-911af7.png
Site Moderator

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

please enter about:crashes into the firefox location bar - there should be a list of the crash IDs that got reported to mozilla.

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

Same problem as well, i noticed it started after i updated my firefox to the new version, maybe its incompatible with cocoon ?

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

bp-5a25bd59-c455-48f8-a7cc-a07c22120830 this is the report ID,yeah i have the same problem with peggy firefox crashed everytime i turning cocoon on, maybe it's because the new update? Smiley Sad help us, thank you

Site Moderator

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

hello, there has been an update of the cocoon addon yesterday that reportedly should address the issue - please try downloading it from https://www.getcocoon.com/support/download

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

I have the same problem with this new update of the cocoon, my firefox keep on crashing... it doesn't let me use cocoon!!! Smiley Sad(((

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

It's working now Smiley Happy you just need to install the new cocoon, thanks for the help much appreciate

New Contributor

Re: When I turn on Cocoon my FireFox crash and close all it's tabs automatically. What can I do?

wow! mine is not working Smiley Sad((((