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When I try to install the new update, it says that is connecting to the update server, but it never connects. I have to restart Firefox to get out of the window

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New Contributor

When I try to install the new update, it says that is connecting to the update server, but it never connects. I have to restart Firefox to get out of the window

I keep getting the update message, but have not been able to update.

2 REPLIES
Legendary Contributor

Re: When I try to install the new update, it says that is connecting to the update server, but it never connects. I have to restart Firefox to get out of the window

Download from Mozilla official website.

Legendary Contributor

Re: When I try to install the new update, it says that is connecting to the update server, but it never connects. I have to restart Firefox to get out of the window

Hello jwmoss, If there is an issue with update or permissions the better and easiest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

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