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When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

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New User

When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

When I go to websites to download statements and other PDF files, I get the normal popup window that shows offering to "Save" or "View" the file. Problem is, the file names are random and the extensions I have seen range from ASHX, CGI and others. Before I select to "Save" or "View" the file, the option popup window now has the sentence "which is a PDF file" printed just below the file name as if to explain that the file doesn't look like a PDF but it is. Usually, the downloaded file, be it a ASHX or .CGI or other file extension, won't open with Adobe automatically when I double click on the file. When I "Right Click" on the file, there isn't an option to "Open With" anything.

I have been downloading PDFs from these sites for years and have never had this problem before and each of the businesses that own the sites are reporting their systems are working properly. HELP!

12 REPLIES
All Star

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

If you set a helper application to open pdf files instead, do you get better results? You can set that in Options > Applications > Portable Document Format menu.

Site Moderator

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

Thanks but I already tried that. A known PDF file download from a financial institute still downloads as an ASHX file. What is strange is I have downloaded from that site for years without issue. Another strange thing I just discovered is there are some sites that firefox will download PDF properly. It appears the ones I have a problem with are the secure sites like banks and brokerages.

Finally, tried a reset of Firefox but the problem still exists.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

I have just noticed that, after I recently downloaded acrobat 10.1.6, I can no longer save pdf documents from Lexis Nexis File&ServeXpress. I appear to saving them in the usual fashion, but then when I go to open the saved document, I get a message saying the file was corrupted (don't recall the exact message).

The problem does not exist with Internet Explorer 8.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

So here is what else I've learned. First of all, the process of saving opened pdf documents used to work fine with Firefox. This new glitch did not occur before I down-loaded acrobat 10.1.6.

I went back and repeated the process of opening a pdf document from LexisNexis File & ServeXpress. When I clicked File > save as, I realized that it was prompting me to save as a text file. I had not noticed that before, and that must be why the saved document would not open, and I would receive a corrupted file message. (Again, this prompt did not exist in the previous version of acrobat).

The problem appears to be solved for me if I change the File > save as prompt to "All files." Saving it in that manner allowed me to successfully open the saved pdf document.

The other work-around is as follows. When the pdf document is opened in acrobat, there is an icon / button in the upper right corner of the opened document window that says "open with different viewer." If I click that, it lets me open in a previous version of acrobat, where the described problem does not occur.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

Thanks gibman, We could have the same problem but I think I might be seeing something a little different. When I attempt to start a download of a PDF file from certain sites, I see the different file extension(s) on the option window ("View or Save" window) other than PDF, even though the site shows the file as a PDF. Look at the files you already saved using your technique of selecting "All Files". Are they actually saved as .PDF files? When I tried that idea, the file saved with the ASHX or CGI extension even though it would then open with Adobe.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

Hi jbrowserh. To answer your question, are they actually saved as .PDF files, yes they are. But it sounds like your issue might be slightly different? If I can think of anything more pertinent to your issue, I'll let you know.

One additional thing I've noticed is that - while the File&ServeXpress documents are opening - the following briefly appears in the tab for the opened documents: "PDF.js viewer" I don't know what pdf.js viewer is. This makes me think perhaps something is going on with their proprietary software, and the way it interacts with acrobat

Again, my problem may simply be different than yours.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

Hi gibman, I just did another test using Internet Explorer 9 and the file problem is not there. I suspect one of the most recent updates to either Firefox 19.0 or Adobe Acrobat 9.5 or possibly both is/are the problem(s). They don't seem to be playing well together. I do a fair amount of work with PDFs so I hope one of the two will get it corrected soon. Strange you are getting your files saved as PDF while I am not. On the other hand, some sites are functioning properly like Fidelity Investments.

New User

Re: When I try to download PDF files from sites, I now get ASHX and other extensions other than PDF.

jbrowserh: I agree with your assessment.