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When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

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New User

When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

I first noticed this problem yesterday when trying to copy/paste into Word 2003. I disabled all Add-ons, restarted FF, problem solved. I enabled all Add-ons, restarted FF and problem went away. Today it is back but not only a problem with Word but Windows Live Mail too. I see others have this problem so it seems to be a FF problem and not just mine. I'm running FF 15.0.1.

63 REPLIES
Shooting Star

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Hey jbacinti,

This does sound like it might be plugin related. Have you tried just enabling 1 plugin at a time to see if you can pinpoint what's causing the issue? You can find steps in this article.

You could also try Firefox Reset to see if that helps. It's like giving your install a big old dose of broad spectrum anti-biotics to cure most everything.

Hopefully this helps!

New User

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Matt,

I have not tried to enable them one at a time because when I disable all of them and then enable all of them, the problem is solved for a short while. Yesterday it was resolved for about 24 hours. I'll see hat happens tomorrow AM.

Does "Reset Firefox" remove the Add-ons or what?

Thanks,

jbacinti

SUMO Contributor

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Reset Firefox creates a new user settings folder (Firefox profile) and migrates part of your data. Your plugins don't go away, but your extensions do. The link in Matt_G's post has the details.

If you want to paste only the text and not the formatting of whatever you are copying from Firefox into Word 2003, it will always be fastest to use the Paste Special feature. This should be available on the right-click menu (or Edit>Paste Special), choose Unformatted Text or Unformatted Unicode Text.

New User

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

I appreciate the above responses to try and help me resolve this problem. However I don't think I made myself completely clear when describing the problem. In short, I never had this issue in the past; it just started possibly on the last upgrade. I understand the suggestions above for not copying formatting, using Notepad, etc but I never had to do any of that in the past. I haven't added any add-ons although I'm not sure if maybe some of them updated with the upgrade to FF 15.0.1. Maybe someone at Mozilla could look into this for me.

Thanks,

jbacinti

SUMO Contributor

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Can you see any pattern to when this problem occurs? In particular, what kinds of content are affected? For example, in recent versions, there have been some changes to what Firefox places on the clipboard when you use right-click > Copy Image.

In Word, if you open the Paste Special dialog, which format has Word selected as the default?

New User

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

If there is any pattern at all, it seems to be that once I restart FF in Safe Mode, shut it down and restart it, the problem goes away for 18 - 24 hours. I know; that seems real weird.

I don't recall that I have tried to "Copy Image" but I just tried it now and it works. But remember, I went through the above activities about 3 or 4 hours ago.

When I right-click in Word 2003 with data on the clipboard from FF, I do not get a "Paste Special" option. When I choose "Paste Special" from Edit, the default option with an image on the clipboard is HTML. It's the same when I've copied text to the clipboard.

I've never had to use "Paste Special" before. Now that means sometimes I have to clean up what I've pasted in Word for formatting, fonts, etc which is not a problem for me. Generally my copying and pasting from a browser is limited to recipes and other cooking related articles from a wide variety of web sites. Occasionally (this morning is a good example) I copy text from a forum I subscribe to and the Paste function on a new email using Windows Live Mail locked up the application.

SUMO Contributor

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

My question about Paste Special was not to propose doing that from now on, but just to understand whether something peculiar is happening with the clipboard formats.

I copy text from a forum I subscribe to and the Paste function on a new email using Windows Live Mail locked up the application.

This was pasting from one page in Firefox to another page in Firefox?

Next time you are going to paste from that forum, after selecting, could you right-click, choose View Selection Source, and copy the selected HTML source to a text document (such as Notepad) first? Then if there is a problem we will have some insight into what was in the copied code. (To share that, you could try using the site http://pastebin.com/ since pasting HTML code here makes a mess.)

New User

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

"I copy text from a forum I subscribe to and the Paste function on a new email using Windows Live Mail locked up the application."

This is copying from a page in FF to a New email document from Windows Live Mail, part of the Windows Live Suite not a FF page.

Here's a sample of what I get copying from the forum:

<font class="mediumtxt">“Bewildered and lost without his teleprompter, President Obama flailed all around the debate stage last night. He was stuttering, nervous and
petulant. It was like he had been called in front of the principal after goofing around for four years and blowing off all his homework”<br>
- Charles Hurt, Washington Times<br>
<br>
"I don't know what he was doing out there. He had his head down, he was enduring the debate rather than fighting it. Romney, on the other hand, came
in with a campaign. He had a plan, he was going to dominate the time, he was going to be aggressive, he was going to push the moderator around, which
he did effectively, he was going to relish the evening, enjoying it."<br>
- Chris Matthews, MSNBC<br>
 <br>
President Obama argued that government plays an essential part in economic growth, while Mitt Romney contended it should get out of the way.<br>
- NYT<br>
</font>


PS: It has been about 24 hours since I've had the issue but have stopped and restarted FF several times for different reasons. I'll post later if the problem returns.

Thanks,

jbacinti

New User

Re: When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Has anyone had a chance to look at the above data? I still have the problem.

Additional info: I can go to the same website using IE, do a "copy" and "paste" into Word or WLM with no problem.

Thanks,

jbacinti