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When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

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New Contributor

When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

I followed the directions to check for slowness of firefox and high cpu usage. Tools>options>advanced>general>check "submit performance data" but there was not a box to check. All the other boxes were there. Just not "submit performance data".

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

6 REPLIES
Support Forum Moderator

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

How about Enable Telemetry - is that there under Data Choices?

Tools > Options -> Advanced --> Data Choices

New Contributor

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

Yes it was under "data choices" and yes it was already checked

New Contributor

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

What should I do now?

New Contributor

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

What should I do now?

Site Moderator

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

Submit Performance Data was changed to 3 different options in Firefox 21 to better reflect how Firefox can share data with Mozilla. We use the information to improve Firefox in many different ways, so the more the merrier Smiley Happy

Site Moderator

Re: When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.