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When I open e-bay and some other websites, I no longer get their notmal page. I only see the words. If I use internet explorer, I see their normal page layout

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New Contributor

When I open e-bay and some other websites, I no longer get their notmal page. I only see the words. If I use internet explorer, I see their normal page layout

My E-bay normal layout includes various boxes with menus and pop-down menus. Yesterday afternoon, when I tried My E-bay words with no background coloration and no pop down menus. On another site, part of the initial page displayed but not the complete page.

The same this morning. When I used Internet Explorer, the sites came up normally.

What can I do to reset Firefox? John

2 REPLIES
Legendary Contributor

Re: When I open e-bay and some other websites, I no longer get their notmal page. I only see the words. If I use internet explorer, I see their normal page layout

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Site Moderator

Re: When I open e-bay and some other websites, I no longer get their notmal page. I only see the words. If I use internet explorer, I see their normal page layout

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Make sure that you haven't enabled a High Contrast theme in the Windows Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"