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When I open a new window, why does the information bar and google search disappear?

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New Contributor

When I open a new window, why does the information bar and google search disappear?

I have several tabs opened up, but go to file, New Window, and the information bar and google search disappears. There are no back or forward arrows. It is just a blank bar with a bookmarks drop down.

2 REPLIES
Legendary Contributor

Re: When I open a new window, why does the information bar and google search disappear?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: When I open a new window, why does the information bar and google search disappear?

Do you mean that you do not see the standard toolbars in a new window?

You can check for problems with the localstore.rdf file.

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)