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When I open Firefox, it goes to the first page and then stops, saying "Not Responding" with the cursor spinning. What can I do to fix this? Thanks for any help

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New Contributor

When I open Firefox, it goes to the first page and then stops, saying "Not Responding" with the cursor spinning. What can I do to fix this? Thanks for any help

When I open Firefox, it goes to the first page I open, but then stops and says "Not Responding" with the mouse cursor spinning. I hit the close button and it says Windows is searching for a solution (which doesn't come). When I open Firefox again, it says:

Well, this is embarrassing.

         Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
             
                 You can try:
         
           Removing one or more tabs that you think may be causing the problem
           Starting an entirely new browsing session


Any ideas? I gretly appreciate any help. Thanks!!

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2 REPLIES
Site Moderator

Re: When I open Firefox, it goes to the first page and then stops, saying "Not Responding" with the cursor spinning. What can I do to fix this? Thanks for any help

What is that first page?

Can't you open any web pages in Firefox?

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

New Contributor

Re: When I open Firefox, it goes to the first page and then stops, saying "Not Responding" with the cursor spinning. What can I do to fix this? Thanks for any help

Hi again. Thanks for replying. The Windows Security Center said I have Norton Antivirus, but Windows Firewall is off. I did try the Safe Mode, but I still have the problem. Firefox opens to the home page (Google). It starts off with the message:

Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.

                You can try:
        
          Removing one or more tabs that you think may be causing the problem
          Starting an entirely new browsing session
above 

When I click to go to another site, any site, it goes to that page and then freezes up with the cursor spinning and "Not Responding" message, then I have to turn it off. I just updated Firefox 2 months ago. You can talk to me like the tech simpleton that I am Smiley Happy, and I VERY much appreciate any other suggestions. Thanks!!