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When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

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New User

When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

iheart has nothing on their forum about this.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

4 REPLIES
Site Moderator

Re: When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

iheart still doesn't work. It quit when I let firefox upgrade to 17.0.1.

New User

Re: When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

Worked on the second try. Thanks.

Site Moderator

Re: When I let firefox upgrade to 17.0.1 iheart radio stopped working. I upgraded flash and media player, no joy. OSX 10.8.

If it happens again then first try to clear the cache and the cookies.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"